When I was researching our trip, it was very difficult to find any information about the Concierge at the updated Disneyland Hotel. Hopefully this report will be helpful to those of you who are considering Concierge! We had a great experience at the Disneyland Hotel. Check in was at the main desk, but we had a special Concierge folder with information about Concierge services and the E-ticket lounge waiting for us there. There was also a personalized itinerary with all of our dinner and activity reservations listed. The cast member checking us in gave each of the kids a signed character picture. The rooms were lovely. They were comparable in size to deluxe rooms at Disney World...actually, they seemed larger. The floor to ceiling windows gave us an amazing view. We could actually watch fireworks from bed! We were always able to get right on an elevator. The E-ticket lounge was well staffed and well stocked. We stayed on the 9th floor and the lounge was on the 11th floor, so it was convenient. The first time we came in, Glyndonna came over and explained all the food and beverage services. In the morning, there was oatmeal, cold cereal, pastries, bagels, toast, fruit, and meat and cheese as well as juice, milk, and coffee. In the afternoon, there was "Uncrustable" sandwiches, baked goods, fruit, snack mixes, tea and water. From 5-7 there were hot appetizers (one was vegetarian), cheese tray (the evening one was awesome with brie, blue cheese, gouda, and more plain cheese too), veggie tray, kettle chips or tortilla chips with salsa, water, lemonade, and tea. They had a fridge of drinks available anytime. It was always stocked with juice boxes, Coke, Diet Coke, Coke Zero, Sprite, and tomato juice. They had bottles of water in the back, you just had to ask for them. We only took them once to the park, otherwise, the water tasted good from the tap. They also had wine and beer available all day. I saw people get chocolate milk from the back too. Pretty much, anything someone asked for, they had. We didn't use the services of the Concierge at the desk, but we were always greeted when we walked in. They also called us with park hours, etc. We enjoyed the entire trip! Our only regret was that it wasn't longer!