Seems to be two separate issues being addressed:
1. Validity of procedural changes. On this topic, I don't really have any quarrels. I have yet to see ANY evidence to suggest that the booking policy was a mistake (despite the hundreds of posts also devoted to that subject.) This reallocation is long overdue.
The other two are moderate service issues at best. The glassware issue was poorly-conceived and quickly rectified. And I happen to think the waitlist limits are at least reasonable. Others will disagree and that's fine.
Of course, what we're missing in these complaint comments are ANY sort of mention of the positive changes DVC in recent years. Where is acknowledgment of free internet, AP discounts, adding an extra bathroom and sleeper chair to newer resorts, the higher quality furniture and fixtures, better patio furniture, better sofabeds and mattresses, longer hours a member services, enhancements to the member website, and so on.
Pointing to two or three negatives strikes me a sour grapes or suggests that the poster has and axe to grind.
2. As for the issue of communications, I agree it has been lacking at times. But I'm not inclined to let it sour me on the entire product.
In the notice regarding realloction, they didn't just chalk it up to an "enhancement"...they plainly said that it was driven by "the changes in Members' vacationing patterns."
Sammie says that they need to "come out from behind the curtain and quit acting like the Great and Powerful Oz and simply admit they made a mistake and do some explaining." Isn't that EXACTLY what they did on the studio glassware issue?
I'm all for calling-out DVC when they screw-up...and the lack of communications with BLT owners is a
prime example. But a little balance among some of the rants would certainly be welcome.