goofygal37
Earning My Ears
- Joined
- Sep 10, 2015
Oh okay. Thank you for letting me know about that.
So the "Payment and Plans" section of Scouts terms of use says t:
And the "Termination of Accounts" says the following:
- For semi-annual payment plans, the Service is billed in advance on a semi-annual basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
- For annual payment plans, the Service is billed in advance on a annual basis and is non-refundable. There will be no refunds or credits for partial years of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
Has anyone been able to find the cancellation link? I haven't used Scout, but I asked about it on another forum, and no one was able to find it.
- You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account link in the global navigation bar at the top of the screen. The Account screen provides a simple no questions asked cancellation link.
- If you cancel the Service before the end of your current paid up year, your cancellation will take effect immediately and you will not be charged again.
It doesn't seem to allow you to use it for the wishes dessert party. I have had it tell me a few times now that a reservation opened up - I immediately went on, and there wasn't
I signed up for Disney Dining Buddy for one reservation (the one I really wanted) and the also with Scout for 4 ADR (the one I really wanted and 3 others that I would have liked better times). After 3 weeks of hearing nothing from either site I final got notification from Disney Dining Buddy for the ADR I really wanted, I never heard anything from Scout. I was looking on the Disney website last night and found the perfect time for one of the other 3 ADR I had with Scout. Again I never got notification from Scout. I was searching again today and again found a better time for one of my other 3 and again Scout never notified me.
So the "Payment and Plans" section of Scouts terms of use says t:
And the "Termination of Accounts" says the following:
- For semi-annual payment plans, the Service is billed in advance on a semi-annual basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
- For annual payment plans, the Service is billed in advance on a annual basis and is non-refundable. There will be no refunds or credits for partial years of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
Has anyone been able to find the cancellation link? I haven't used Scout, but I asked about it on another forum, and no one was able to find it.
- You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account link in the global navigation bar at the top of the screen. The Account screen provides a simple no questions asked cancellation link.
- If you cancel the Service before the end of your current paid up year, your cancellation will take effect immediately and you will not be charged again.
I contacted scout through the email address and got this response (this is copied and pasted; I did not change the wording).
"You know we totally missed adding the account cancellation link to the account profile page. We'll get that fixed up in the next few days."
That was on the 17th. Hopefully the fix it before anyone gets charged for the extra six months!
This seems quite shady. I don't even see the account header they mention as being under the navigation bar. Does anyone else? I have time until my subscription is up, but still...Hmm there still isn't a cancellation link. Seems strange that you would charge people again unless they cancel their account but you forget the cancellation link.