I had a guest that booked Coronado Springs for last December. She was also "not a moderate" type of person. Why she insisted on CSR was evident when I called her to inquire about her recent stay. Well, she had a litany of problems that she ran off. None of which were legitimate. She was completely aware of the services offered at this resort. Well, she complained loudly enough to the manager and she was swiftly transferred over to Animal Kingdom Lodge. At no additional charge.
I had had a feeling that she would try to pull this sort of thing, so I had contacted Guest Services even before she checked in and "red-flagged" her reservation. I told them to warn management that she may try to complain about everything to get an upgrade. Well, in spite of my "early warning", they caved and upgraded her. I was peeved! But then I realized that the manager was probably glad to be rid of her! Maybe this is a trend at Coronado Springs...passing the buck!
By the way, a CM friend of mine told me that when a guest is upgraded under such circumstances, their info is put into a database so that if they book a moderate or value in the future and claim that the resort is not to their liking their chances of getting a "free" upgrade are nil.
Don't get me wrong, there are plenty of circumstances where a comp upgrade is warranted, but there are some who will try to cheat the system.
And I do not infer that the original poster did this, so don't flame me!!!
Kerri