Got back last week from our 8 night stay. I was sooooo looking forward to CSR. I’ve read this thread for months in anticipation of our stay here.
I found the grounds to be lovely and restful. For us, the busses were the best - we never waited more than 10 mins and never had to stand – the busses were never full. There was a large convention going on Tues – Fri, and it really kept the quiet pools and busses empty – I found the conventions a plus.
We were on the
DDP, and Pepper Market was nice for breakfast. Though, I likely wouldn’t pay out of pocket for it. It was peaceful and laid back – unlike our experiences at the Pop food court.
...I found that to be a plus. If I were not on the DDP and liked to eat at my home resort, I’d recommend choosing another property. I did not like Rix – small and stressful.
Much to my disappointment, housekeeping was a negative experience. Our room was dirty, and the ceiling fan, TV, fridge, some lightbulbs above the sink, and TV remote did not work. The room was in dire need of a good vacuuming and the bathroom a good scrubbing! The nightstand was covered in dust and large dust tumbleweeds were all over. Hair and dirt in our bathroom, tub and beds. Food and food wrappers between the mattresses. The duvets and sheets were stained and needed discarded. I never saw them change the duvets between guests – I intentionally watched for this. Our room was never really cleaned the entire time – the dirt and dust remained. It was only tided….not cleaned.
We called on these items, but it got to be such a pain and the frustration was bringing me down. I finally gave up and tried to keep my focus on the trip and having fun and to not think about the filth and germs in the room. I am concerned that someone signed off on this room as ready for guests. Disney or not, this was unacceptable for any hotel or resort.
We've submitted this in writing to Disney, but I'm not really expecting much back from it.....
If housekeeping were at least status quo, this resort would rock for us! Best moderate resort for an adults only trip too. However, based on this experience, I don’t think I’ll go back. I’m going back to POR or off property next time. It was really a disappointment, and I sooo wanted to love it!!!!!!!