aaarcher86
Registered
- Joined
- Feb 17, 2010
- Messages
- 11,801
Some people are being very harsh. OP clarified (pretty early on in the thread) that her friend did NOT provide the email address that confirmation was sent to. Others have confirmed that Disney's databases are glitchy. Heck, they still send mail offers addressed to my dad despite the fact that he died 7 years ago and I have made multiple requests to have him removed from their lists.
It's not a stretch to think that if an email address was previously in the system it might receive a confirmation by default. Or maybe there was human error involved on the part of the CM who made the reservation.
Why can't we take OP's word at face value that Disney made a mistake? Must we assume that her friend messed up and now wants compensation to boot? Perhaps she just wants to make sure the issue is taken seriously and doesn't happen again. If it is a database issue it isn't something that a reservationist can fix; someone in a supervisory role would need to communicate the issue to IT. All OP asked for was contact info to voice her concern, not for others to weigh in on whose fault it really was.
One thing I love about Disney is that WHEN they make a mistake, they try to make it right. All the folks who blindly assume that Disney can do no wrong are missing the boat completely.
GS can't do anything for that. OP's friend needs to send an email to the address I provided and they will get it to the right people. The supers won't even take the call because there isn't anything they can do for the friend.