Complaint

Discussion in 'Disney Resorts' started by PrincessCooper's Mom, Jan 17, 2013.

  1. aaarcher86

    aaarcher86 DIS Veteran

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    GS can't do anything for that. OP's friend needs to send an email to the address I provided and they will get it to the right people. The supers won't even take the call because there isn't anything they can do for the friend.
     
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  3. davedmaine

    davedmaine DIS Veteran

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    Shouldn't have given the e-mail. Don't bother complaining. It won't get you anywhere (or anything)
     
  4. Pikezh638

    Pikezh638 DIS Veteran

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    Semi-related, I saved a DCL offer on my account with my email address and they sent the "confirmation" email to my mom. And she wasn't included in the offer or anything. I'm not mad or anything, just was weird
     
  5. mefordis

    mefordis Imitation: the sincerest form of flattery

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    Definitely complain. That is the only way these screw ups will stop. I know they didn't give the email address out, as you stated. Bring that up and maybe they will get a discount for the trouble!
     
  6. PrincessCooper's Mom

    PrincessCooper's Mom Mouseketeer

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    Thanks for all the help.

    For the record she only gave her email and requested that all confirmations go to that email but since they have been to Disney before her daughters information is probably in the Disney system.

    The problem came with the CM assuring her that it would not be a problem and confirmations would only be sent to the email she requested.

    She only asked if I could get her a email address or phone number to send her complaint to so maybe someone else's surprise would not be ruined.

    Thanks again for all thoughts, good, bad, and ugly.
     
  7. alecshawn

    alecshawn WDW Fanatic

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    This country has enough whiners and complainers....please dont push the OP to be another. This is clearly nothing to complain about. Now, if you travel to oh, lets say Afghanistan...ill show you things to have an issue with. Here in this Nation and most of Europe....Nope, we got nothing to complain about..just be happy we all have good enough jobs to goto WDW and stop the belly aching.
    Japan is very nice....got to spend 6 months in Okninawa....in the USAF. Heck, folks there even know how nice they have it...and we almost wiped that nation off the face of the earth....but you really dont run into to many folks that complain alot. Its a very appreciative culture.
    So, a small error in booking a vacation....certainy NOT an issue. Go and have the time of your life...but..complain...Na
     
  8. aaarcher86

    aaarcher86 DIS Veteran

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    In the CMs defense - if they put in her email there isn't anything the CM could do to avoid the system picking up the old one, because it shouldn't have happened.

    But it's also not something that will be stopped by her email until they workout all these system quirks.

    I'm sure they'll have a good trip regardless!
     
  9. serene56

    serene56 DIS Veteran

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    we are having a HUGE trip next Dec and my nephew wanted to surprise his wife with the trip as a christmas present.

    When we booked the trip I used their names but all other information i left using MY address, My email, MY phone number.

    We were not taking any chances.

    after she received the gift she was able to go and make the corrections.

    --IMHO its done, she knows , move on.
     
  10. stargazertechie

    stargazertechie Toy Story Midway Maniac

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    Disney's system will not allow "surprise" trips. I asked if I could have our paperwork mailed to my mother's address so that DH didn't see it. The CM apologized and let me know that it *had* to go to the address that matched the ID used for check in.

    So even if the daughter didn't get the confirmation email, she would have gotten the paperwork in the email.

    Best solution would have been to just book both rooms under the friend's name.
     

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