Sent via UPS. I am wondering if something has changed. When I called a couple weeks ago to confirm the mailing process...they gave me a different address than in the first post. I stuck with what was given here. The address Disney gave me seemed like it may have been for the all stars offices or something versus the resort itself. Maybe they've started to route everything there? Could explain my issues. In any case...I definitely would recommend suggesting in the first post if this thread that people include their arrival date on the packages. Didn't seem to help me...but most people on this board say it should be included.