goofy4prez
A guy can love Disney and still keep his man card!
- Joined
- Jul 24, 2008
So we are checked in! We didn't have any pixie dust this time but we are on the 5 th floor so we can see wishes at night. I did inquire about the cost of upgrading and I just feel like I would rather by a bunch of goodies than upgrade . I do however have one complaint.... What happened to the smiles when checking in????? The first CM that helped us was just not happy to be here. She didn't ask us any questions and when she gave us our packet she didn't even show us our room number (I understand they can't say the number out loud). She gave us no directions on which side of the resort we were on. She just said here you go and that was it. We came up to the room and on our way down to our ressie, we stopped at the front desk to inquire about the cost of the upgrade. I was the only person in line and there was one available CM but he was too busy texting on his cell phone to notice I was standing there. I don't think I have ever seen a CM on their cell phone. I walked up to his. Punter and asked if he was available and he looked um and said "well what did you need". Am I being unreasonable???? I still love the lodge but wondered if it we do any good to let a manager know about my experiences today.
Sorry to hear about this episode, I have always been greeted and taken care of by a cm who was friendly and helpful. With that said, absolutely I would let a manager know your concerns. By staying silent the manager will not have an idea there is a potential problem that needs to be addressed. I hope the rest of your visit is magical for you!