Hi All!
FYI - When we booked our dining about a month ago, the on-line reservation system was having all sorts of problems and even the CM's on the phone said the system was down and to call back.
We proceeded to try as best we could to book on-line. Sometimes one would go through and confirm, other times we would get the error codes like others have reported. We, of course, assumed the reservation didn't go through if we got an error. We eventually got through to a CM and booked the ones we didn't get on-line.
Well, we called yesterday to confirm the reservations because of all the trouble we had, and boy were we surprised! It seems that many of those that gave us an error code had actually booked! We of course had no idea, because we never got a conf #, email, etc. to tell us we had that reservation. They apparently didn't show up on our itinerary when the CM on the phone helped us either.
We are a Grand Gathering of 8, so we needed to make sure we got seating for us all. In the confirmation call last night, we found we had 5, yes 5, reservations for 8 at Artist Point for the night of 12/18!! That's 40 seats we had reserved! They were every 5 min from 5:55 to 6:15! The system never cancelled any, and I doubt anyone would have ever known had we not checked. So we canceled 4 of 5, so feel free to try for Artist Point that night - there's now 32 extra seats!
We also had duplicates at Teppan Edo, Chefs de France and Crystal Palace (sorry, no Le Cellier - couldn't get that one at all!)
So a word to all, please double check so you are sure you got what you wanted and didn't overbook!
FYI - When we booked our dining about a month ago, the on-line reservation system was having all sorts of problems and even the CM's on the phone said the system was down and to call back.
We proceeded to try as best we could to book on-line. Sometimes one would go through and confirm, other times we would get the error codes like others have reported. We, of course, assumed the reservation didn't go through if we got an error. We eventually got through to a CM and booked the ones we didn't get on-line.
Well, we called yesterday to confirm the reservations because of all the trouble we had, and boy were we surprised! It seems that many of those that gave us an error code had actually booked! We of course had no idea, because we never got a conf #, email, etc. to tell us we had that reservation. They apparently didn't show up on our itinerary when the CM on the phone helped us either.
We are a Grand Gathering of 8, so we needed to make sure we got seating for us all. In the confirmation call last night, we found we had 5, yes 5, reservations for 8 at Artist Point for the night of 12/18!! That's 40 seats we had reserved! They were every 5 min from 5:55 to 6:15! The system never cancelled any, and I doubt anyone would have ever known had we not checked. So we canceled 4 of 5, so feel free to try for Artist Point that night - there's now 32 extra seats!
We also had duplicates at Teppan Edo, Chefs de France and Crystal Palace (sorry, no Le Cellier - couldn't get that one at all!)
So a word to all, please double check so you are sure you got what you wanted and didn't overbook!