MissMet
DIS Veteran
- Joined
- Mar 17, 2007
Boy did we just go through two days of CRAZY with MDE!!
We've been planning a big family trip since December. I had been assigned to make all the arrangements since I am the most experienced in the family. So I linked all the family, linked our hotel reservations, when our ADR window opened, booked those & linked them and the same for our FP+. This is my third trip with magic bands/MDE, so I definitely understand the process & the ins & outs.
Well, we're leaving next week for our trip so I went online to print out our itinerary and I noticed that my dad was no no longer on ANY FP+ or ADRs but my mom was now on each of them twice! He wasn't even in my family & friends and I couldn't chose him for anything. It was as if he was never on there. I had set everyone up with their avatars specific to them & my dad was the old man from UP. I KNOW he was on there correctly. He was on every ADR, every FP+, our hotel reservation. I know this because every time I saw that Avatar in the planning process, I'd crack up because that old man is SO my dad. lol So after looking further into it I see that my dad's season pass is now linked to my mom, so my mom had her name in there twice with two avatars (one I assigned her & the generic one) & two season passes assigned to her & my dad was gone. We also had a bunch of additional FP+ that we never booked nor would we have. (MK FP+ on our AK day, kids on Splash that are too small to ride, etc.) I am the only one in the group that has a login & was working on it, so I knew something went nutty.
So yesterday I call & was told that it was something on my end. Um??? I hadn't logged on in weeks & why would I un-assign my dad's season pass & link it to my mom who already had one?? So after over an hour on the phone, the CM said the best she could do was move my dad's ticket back to him, but then she told me that my dad never had any FP+ assigned to him, which again was not at all true. So after I insisted that he had everything the same as we did she said she could try & get him similar FP+ times, but that to get us back all together we would have to go to guest services once we arrive because she was not able to do that. I was so frustrated, but I was just happy that he was able to get back on there & get similar FP+ with times that over-lapped ours. There were some she couldn't get at all but my Aunt is unable to ride some of those rides so he could just use her MB. It was so frustrating since I did everything I was supposed to and somehow the system messed up & we lost out, but whatever. Thanks to my Aunt's lack of adventurous ride personality & overlapping times we could make it work. However, there were still TWO of my mom on everything & extra FP+ we had no plans to use. She told us it wouldn't be an issue & that if we wanted to remove the double, I would have to be put through to another department to get her removed, but after over an hour already I just told her I'd call back and do it another time.
So I check my email the next morning and there's an email telling me that I don't have enough adequate tickets for how many people I have assigned to our FP+ and that I need to add tickets in the next few days in order not to lose our FP+. UGH!! So back on the phone with Disney I go. This time, however, I got a CM that actually understood MDE. He couldn't understand what had originally happened but saw how I had originally had it setup and could not understand what the day before's CM did to try and fix it. So he spent the next 90 minutes undoing everything she did and got our FP+ back to normal. He was able to remove my mom's double as well as redo our FP+... two things the previous CM said she could not do.
I'm TRYING to warm up to this new system, but they're not making it easy!! lol Look, I'm not going to pretend that I know better than Disney on how to do things, but when I have to spend the amount of time that I do to make sure I have a standard experience this far ahead, it's frustrating. It sounds cliche but after these past two mornings I really do feel like I need a vacation from planning my vacation. So frustrating.
Sorry. Had to vent and warn people to keep checking on your account.
We've been planning a big family trip since December. I had been assigned to make all the arrangements since I am the most experienced in the family. So I linked all the family, linked our hotel reservations, when our ADR window opened, booked those & linked them and the same for our FP+. This is my third trip with magic bands/MDE, so I definitely understand the process & the ins & outs.
Well, we're leaving next week for our trip so I went online to print out our itinerary and I noticed that my dad was no no longer on ANY FP+ or ADRs but my mom was now on each of them twice! He wasn't even in my family & friends and I couldn't chose him for anything. It was as if he was never on there. I had set everyone up with their avatars specific to them & my dad was the old man from UP. I KNOW he was on there correctly. He was on every ADR, every FP+, our hotel reservation. I know this because every time I saw that Avatar in the planning process, I'd crack up because that old man is SO my dad. lol So after looking further into it I see that my dad's season pass is now linked to my mom, so my mom had her name in there twice with two avatars (one I assigned her & the generic one) & two season passes assigned to her & my dad was gone. We also had a bunch of additional FP+ that we never booked nor would we have. (MK FP+ on our AK day, kids on Splash that are too small to ride, etc.) I am the only one in the group that has a login & was working on it, so I knew something went nutty.
So yesterday I call & was told that it was something on my end. Um??? I hadn't logged on in weeks & why would I un-assign my dad's season pass & link it to my mom who already had one?? So after over an hour on the phone, the CM said the best she could do was move my dad's ticket back to him, but then she told me that my dad never had any FP+ assigned to him, which again was not at all true. So after I insisted that he had everything the same as we did she said she could try & get him similar FP+ times, but that to get us back all together we would have to go to guest services once we arrive because she was not able to do that. I was so frustrated, but I was just happy that he was able to get back on there & get similar FP+ with times that over-lapped ours. There were some she couldn't get at all but my Aunt is unable to ride some of those rides so he could just use her MB. It was so frustrating since I did everything I was supposed to and somehow the system messed up & we lost out, but whatever. Thanks to my Aunt's lack of adventurous ride personality & overlapping times we could make it work. However, there were still TWO of my mom on everything & extra FP+ we had no plans to use. She told us it wouldn't be an issue & that if we wanted to remove the double, I would have to be put through to another department to get her removed, but after over an hour already I just told her I'd call back and do it another time.
So I check my email the next morning and there's an email telling me that I don't have enough adequate tickets for how many people I have assigned to our FP+ and that I need to add tickets in the next few days in order not to lose our FP+. UGH!! So back on the phone with Disney I go. This time, however, I got a CM that actually understood MDE. He couldn't understand what had originally happened but saw how I had originally had it setup and could not understand what the day before's CM did to try and fix it. So he spent the next 90 minutes undoing everything she did and got our FP+ back to normal. He was able to remove my mom's double as well as redo our FP+... two things the previous CM said she could not do.
I'm TRYING to warm up to this new system, but they're not making it easy!! lol Look, I'm not going to pretend that I know better than Disney on how to do things, but when I have to spend the amount of time that I do to make sure I have a standard experience this far ahead, it's frustrating. It sounds cliche but after these past two mornings I really do feel like I need a vacation from planning my vacation. So frustrating.
Sorry. Had to vent and warn people to keep checking on your account.