It's me and my little kids I can't really leave them but trust me their phone has been ringing off the hook from me and my travel agent too...
So others know, the phone that has been ringing off the hook is in a call center and probably isn't even in Florida.
For future information for others, you have to GO to the front desk to get to a front desk person. The call center people can fill out a form or make a call (not sure which) to have someone AT the hotel call you, but those requests can get lost, can get filled out incorrectly so the people at the front desk don't understand the urgency, etc.
You have to physically go to the front desk to KNOW that you are talking to someone actually at the resort.
Sounds like they did pretty good by you.
But if we're saying "don't stay at xyz because this happened with the door sensor", then don't stay at Kidani*, because when we closed our door the sensor cover *fell off*.
And the day before that when we checked in, when we got all the way to our door our keycards didn't work. And we had to go allll the way back.
They went on the cheap for those door sensors, and at some point they are going to start regretting it....
*that's not really how I feel...there are other reasons to not stay at Kidani, but the sensor cover falling off isn't one of them, LOL...and actually others can stay there all they want, but we're done with AKL now.