CBR -do not stay here

[minnie mum]

No one is giving OP a "hard time" about the issue she had. Most of the PP were just suggesting to her and anyone else who may run into this type of problem in the future that you'll get things done a lot faster by walking to the front desk. We all understand it's difficult with kids in tow, but things likely would have been handled in less than 3 1/2 hours by eliminating the middle man (the call center you get by calling the front desk).

I agree. Plus the title of the thread may have put some people's backs up. We had a similar problem at CBR on our last visit there (before the new type of locks were installed). We just hopped back in our car and drove over to the Customs House. Had the OP known better, she could have taken the internal bus over. In our case an assistant manager followed us back to the room and opened the door manually. A maintenance man was there in minutes to change out the lock. The whole thing took less than an hour.

 

[I Love Pluto]

Seems like the Magic Bands aren't so magical at all! I would not enjoy being the CM who is handling all of this!

To the OP - I'm glad everything worked out for you. CBR is noted for their customer service. I'm happy to know that they comped your room. It shows that CBR is truly a good resort!