I agree. Plus the title of the thread may have put some people's backs up. We had a similar problem at CBR on our last visit there (before the new type of locks were installed). We just hopped back in our car and drove over to the Customs House. Had the OP known better, she could have taken the internal bus over. In our case an assistant manager followed us back to the room and opened the door manually. A maintenance man was there in minutes to change out the lock. The whole thing took less than an hour.