Ah, I see! Fingers crossed for you. If they don't live up to their service standards then they should do something even if it's just give you a box of chocolates or something! Saying they will ensure you have a magical time next time and doing nothing at all is wrong! Even if they just made themselves known to you at the hotel and asked you to contact them were there any issues - personable, you know?
Totally agree though, I've never complained on previous visits and have actually sent two emails of thanks about CMs or characters who made our stays amazing/just went the extra mile and were polite etc. Even this time, despite the DLH issues, I thanked Snow White at the Auberge as she was just fabulous with my girls. I think praise where it's due is just as important!
As for the DLH this time, well, it has to be better than last time - I had to keep checking we weren't staying at Fawlty Towers
! It is really important that everything goes smoothly for us (I'm not talking extras or gilding but just standard, good old service) as it's a special Wedding Anniversary for us, and my parents are coming with us as well - so a family break
.