I think it is ashame that this entire episode has been played out in public. What is the point is singling out people by name for what appears to be a minor miscue? This is a private transaction. The original poster should have brought her issue to the principal of TSS. If not satisfied, it would have been appropriate to discuss it on the boards without dragging names into it. While TSS could have handled it better, did it have to get to the point where the employee felt compelled to post a public apology for the world to see? It is too easy to destroy a business's reputation with a stroke of the keyboard. Perhaps in 2013, all of us could works towards peace towards one another.