And just to show how different the experience can be.... On the exact same day Jenifeghad her problems with Jason I had the exact opposite experience. I contacted Jason at TSS in the morning (my west coast morning) about our first DVC purchase. Jason was VERY helpfull and I asked a lot of questions. Every response was professional and never once did I feel like I was bothering him. In less than 24 hours the contracts we signed sealed and sent off to Disney for ROFR! Unbeliveable service. I couldn't be happier. By contrast I have had two other contracts fail the most recent just a few days ago with Fidelity. I was left hanging for over a week after going back and forth with the seller, then signing the contract and paying my deposit. Only to find out a week later that they couldn't sell. It was not 100% Fidelity's fault as it turned out the seller didn't have the points they claimed. By the end of the day the previously loaded contract was re-listed without the points at the same price. A full week later I am STILL waiting for my refund from First American Title. I have no doubt Fidelity and First American will honor their commitments and refund everything. I would certainly consider another deal through Fidelity however I would be asking a few more questions in the future and making sure my money wasn't taken before deals we complete. These people are all very professional and doing their best when working between "testy" sellers and "pasionate" buyers. Give them a bit of slack. However - Jason at TSS gets thumbs up from this first time buyer! Now if he can just use some TSS Pixie Dust make my ROFR go faster.