I don't think the ocso train them in the academy to minimize Disney legal exposure and disney orobelry on trains them where things are and how to get around fast back stage. Disney use them because they are already trained to deal medical calls and other calls. Yes no one on Disney property gettin paid by Disney wants to see them getting sued but I think if someones hurt that be that last think on thee mind. If you get hurt on a ride no matter how many tines they ask you if your okay and how much medical help they give you they will still sue. So Gould they not offer you help if they know you still sue no they do it because they my care about the person in need of help.
OK - we agree to disagree.
I believe they hire off duty police because they are trained to remain calm, to read situations, to react in certain ways. Basically, they have the right resume. When in Disney, they are off duty from the police and on duty for Disney, where the objective is slightly different.
And I wouldn't think any CMs, uniformed or not would change their actions based on if they think someone will sue - in fact they aren't trained even to look for that. Rather, they are trained to handle situations, ALL situations, in ways that minimize the risk of a lawsuit.
So, regardless of what they think the cause may be, or who's at fault, they will offer to get them medical assistance. They do this for two reasons:
1. It makes the guest more comfortable
2. It reduces Disney's legal exposure.
#2 is always the case. The legal exposure is simply reduced by offering to get medical assistance.
Think of it this way - if they were really just there purely to help guests, there might be topical pain killers in their fanny packs. This would provide immediate relief to a guest...but opens Disney to increased legal risk.
The training they'd give would never overtly say "you must act to reduce our legal risk." The guard at the front gate (for instance) doesn't necessarily know why they can look in some personal things and not others as you enter. They just know what they should and should not do. But there are legal reasons behind those actions, and attorneys (among others) that have decided how things like security should be approached.
No adults in sight! It was an odd stroller with some kind of cover since it was pretty cold and would be easy not to notice the baby in there. I gave the CM standing there a wide eyed OMG look when I realixed what was happening. We got in line and I continued to watch to see what would happen. Several other CMs showed up but they all stood back near the Tiki Room discussing with only the one CM standing near the stroller and she was really several feet to the side, and then here comes what I presume was the baby's mother back through the Aladdin line, she was up near the front of the line with an older woman and a small girl. About the time they she reached the area where the stroller was, a man showed up from the direction of the Jungle Cruise (getting fp's maybe?) The CMs came over immediately and were attempting to express that it was not OK to just leave the baby unattended, the family was obviously from Asia and kept trying to walk away not seeming to understand and the CMs were saying that security was on the way and they should wait there for security. I didn't see the end because we were at a point in line where I couldn't see clearly. There was very little fuss, I doubt if most people realized anything was happening.
but my mom will be the first one to help someone up if she sees them fall and would even stay until a cm arrived .. So no just because someone has an earpiece does not mean they are security 
