At Poly now---monorail closed from 11-6!

Discussion in 'Disney Resorts' started by wendybeth75, Oct 5, 2013.

  1. wendybeth75

    wendybeth75 DIS Veteran

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    Very unhappy, just got a flier under the door saying it's bus service (or boat) from 11-6 that the monorail is down for construction. Called front desk and they were unaware of a flier going out. Talked with a manager and may move to POR. I didn't pay big $ to ride the bus.
     
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  3. Mousemommy1

    Mousemommy1 DIS Veteran

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    If you want to talk to a manager, GO to the front desk...don't call. Calling only gets you to a call center that will answer as the front desk but isn't there at all. That's why they didn't know about the fliers. Good luck! :goodvibes
     
  4. mickeynut1

    mickeynut1 DIS Veteran

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    I'm sorry about the monorail. That is very disappointing and frustrating when staying at a monorail resort for the monorail (and paying those rates) to have it be shut down (especially for that long) :sad2:. In order to talk to a manager, you would have to go to the front desk as calling will only get you a call center. Good luck.
     
  5. peainapod

    peainapod Mouseketeer

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    They have to do maintenance sometimes.... Would you rather one day of inconvenience or problems with the monorail? Who knows, maybe there was a major problem that could have caused an accident.

    Maybe I am in the minority, but your at Disney at an awesome resort.:cool1: Why complain?
     
  6. ArwenMarie

    ArwenMarie DIS Veteran

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    That stinks. That's when they should be giving people discounts off their stay or a gift card or something. Part of the staying at a monorail resort is the monorail.
     
  7. Patrickiii

    Patrickiii Earning My Ears

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    OMG its 7 hours get over it ... why change your resort over something no one has control over .so you ride a bus one time
     
  8. wendybeth75

    wendybeth75 DIS Veteran

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    Thanks for tips. It isn't just one day, if it were one day I wouldn't complain. This is due to the construction somehow, not a refurb. I worked a lot of overtime for that little convenience. 11-6 daily is a pain. On a happy not aside fr walking
    To the TTC you don't even notice the construction going on.
     
  9. Gorechick

    Gorechick DIS Veteran

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    IMO taking the boat from the MK resorts is a lot more relaxing and fun than being enclosed in a smelly monorail car. I'd rather see them close for maintenance than be stuck in a car for hours because of a problem. Perhaps inquire about how many days they will have it closed and let that inform your decision to move. It could have to do with the GF villas construction, I think they had monorail closures early on with that project.
     
  10. Polydweller

    Polydweller DIS Veteran

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    Or take the 5 minute walk to the TTC and take the express monorail or the ferry. It's only the resort monorail that's being worked on. There are so many transportation options that many people are like us and rarely take the resort monorail. Personally haven't been on it for years, much prefer the resort launch. And it's only 11-6 not all day.

    Let me get this straight, you are willing to go to POR where the only option is the bus rather than ride the bus at the Poly or walk 5 minutes to get the monorail. Something doesn't add up to me.
     
  11. ski37

    ski37 Mouseketeer

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    How many days is it closed?

    ski
     
  12. Planogirl

    Planogirl I feel the nerd in me stirring

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    I would take the resort launch or walk to the TTC and ride the ferry. I can't stand the monorail but love the boats.
     
  13. Jennasis

    Jennasis DIS life goes on

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    You didn;t pay all that money to ride the bus...but you're going to move to POR which ONLY has bus service?

    Who is riding the monorail from 11-6? That's when most folks are IN a park. Besides, taking the launch boat from the POly is relaxing, beautiful and pretty fast. As is the FIVE minute walk to the TTC to grab the express monorail (if it's running).

    Something ain't quite right about all this...
     
  14. ArwenMarie

    ArwenMarie DIS Veteran

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    I think she doesn't want to pay the Poly's prices if she doesn't have the monorail. I don't see what the big deal here is. The price of the monorail is rolled into the resort price.

    I think that if Disney proactively did something in exchange for inconveniences like this, maybe people wouldn't get annoyed at stuff like this. But they usually don't. And it doesn't take much...."Hey, the monorail is going to be down for these hours this week, here is a $20 gift card on us," etc. Sometimes good customer service is about making a goodwill gesture.
     
  15. OKW Lover

    OKW Lover Retired and living 2 miles from The Castle. DIS Lifetime Sponsor

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    Now this is funny.
     
  16. LovemesomeDW

    LovemesomeDW Mouseketeer

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    I am sorry OP. I just heard that this will be in effect for approximately 2 weeks. I too would be very upset!
     
  17. Best Aunt

    Best Aunt "That's the best-est present ever!"

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    Everybody staying at a monorail hotel who goes to the park for rope drop and then goes back to the hotel for a break in the afternoon.
     
  18. Shaden

    Shaden DIS Veteran

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    I totally get the point of the OP.

    He/She is probably spending thousand, or Thousands, more then they would to stay at POR or any Mod for that matter. IF the appeal to the Poly is the monorail, which I have seen like a hundred deluxe snobs say exactly those words "The poly is worth the extra money because of the Monorail" ... Then yes, I'd be demanding a switch and a refund of the difference, and maybe some compensation for the need for the switch. Or, just compensation equaling the difference between the Poly and POR.

    They can't sell you a trip, including amenities, then you get there, have paid, and those amenities aren't offered.

    That would be like buying a car, and when its delivered getting a different interior then you ordered (one not nearly as good) you don't say, well, its still the car you ordered.

    The OP paid for the Poly, including the Monorail (since that's a MAJOR portion of what you are paying for at the Poly), and if the monorail isn't running the way its supposed to, the way its advertised and sold as, then the OP should be compensated.
     
  19. LovemesomeDW

    LovemesomeDW Mouseketeer

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    The letter states it will be closed approximate two weeks between hours of 11-6 to accommodate construction at GF. I would be very upset too that they waited until now to tell the guests.
     
  20. Shaden

    Shaden DIS Veteran

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    Anyone heading back to the resort in the afternoon, or anyone heading out for ADRs ...

    So ... a ton of people I would imagine ?
     
  21. mevelandry

    mevelandry DIS Veteran

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    If you ask for a discount instead of moving, i'm pretty sure theywould give itto you.
     

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