Asking for an upgrade... rude?

Discussion in 'Disney Resorts' started by MyPrinceWillCome, Jan 26, 2013.

  1. roomthreeseventeen

    roomthreeseventeen Inaugural Dopey Challenge finisher

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    The one time we got an upgrade (GF, pool view to RPC), it was unexpected. I didn't even know to ask. Nowadays, if I want an upgrade, it's because I have more money than I anticipated, and can pay for it. I'm more than happy for Disney to choose to surprise people with pixie dust!
     
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  3. TinkDisneyGirl

    TinkDisneyGirl Earning My Ears

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    We have been upgraded twice. Once at CR and once at Poly. Both times it was a complete surprise to us.
     
  4. pl4bby

    pl4bby Mouseketeer

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    I like the surprise and never expect it. I pay for what I want.
     
  5. Burnt Toast

    Burnt Toast DLR -> WDW Cast Member

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    I used to get $20s slipped to me all the time... to which I would politely decline because we aren't allowed to take tips (again, works in Vegas and other places, just not here).

    As for birthdays. I tell Guests all the time that fess up when I'm like, "Oh! I see it's so-and-so's birthday!" and they sheepishly go, "Well, not for a few weeks or next month or whatever".

    I respond with, "Well, we here at Disney celebrate our own birthdays for 18 months at a time... what's a few more weeks for you?" Usually gets a few laughs.
     
  6. Burnt Toast

    Burnt Toast DLR -> WDW Cast Member

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    Can't stress the bold part enough. Pretty sure you would have gotten a different response if you asked for a free upgrade.
     
  7. Burnt Toast

    Burnt Toast DLR -> WDW Cast Member

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    Perfect! Again, when people kindly ask me what it costs to do a paid upgrade, if I can I usually do it comp if there is availability (that's the key word, availability!). Most comp upgrades are done per business need (like we're seriously oversold on a category that you booked, those upgrades are done days in advance of your arrival to fix inventory).

    Lots of Cast Members think if that you're rude enough to ask for a free upgrade... that you're probably rude enough to start yelling at me if I couldn't (even if I wanted to). Usually, so it's not a negative situation by me telling you "no", if there is availability then I will give you the upgrade price and will only do a paid upgrade. Those who ask for paid upgrades, I'll most likely do it for the upgrade price (if there is availability) or comp if I can and there is a special occasion or something.
     
  8. Burnt Toast

    Burnt Toast DLR -> WDW Cast Member

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    I was a Front Desk CM and I can confirm that Lynne is saying. Of course, it varies from Resort to Resort... but again, we liked to choose when Magic happens, not have it to be demanded it be done. Unexpected Magic was always the best kind.
     
  9. Burnt Toast

    Burnt Toast DLR -> WDW Cast Member

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    Bolded for truth. You're a smart one, Lynne!
     
  10. mickeyluv'r

    mickeyluv'r DIS Veteran

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    Okay, this is not really true. Lots of folks have reported getting upgrades without asking. It happens. Indeed, that's normally how it happens.

    Second, there is a way to ask about this that's not tacky, and a way that is tacky. I think it's tacky to ask for a free upgrade, but there's nothing wrong with asking how much an upgrade would cost.

    I've said many times, it never hurts to treat various employees you meet politely and kindly. Lots of time, at WDW and others, we've been given freebies just for being polite and for being a repeat customer.

    If I am inclined to ask about a room upgrade not that often), then I ask what the price difference is. Sometimes, it's only a few dollars. You may find that to be true for you.

    I'll never forget one trip I had where I planned to stay at ASMu on arrival night. Just after arriving, there was a sudden downpour. Suddenly, trudging to a room on the back of the property in the pouring rain with luggage, was less than appealing. Turns out, an upgraded room was only ten dollars!

    Last minute cancelations also happen- so maybe when you booked- the room category above yours was not available (or not available withthe discount you booked) but now it is (for the difference in price). So like the difference between a "Standard" view and the next category up might only be $5 a night- even at the deluxes!

    Sometimes upgrading is more than I want to pay, and that's okay too.

    I've been to WDW many times....once in a great while we get free upgrades without saying anything at all.

    Either way, I'm sure your stay at GF will be very enjoyable. I often stay at deluxes in the least expensive rooms, and I'm often surprised by how nice they turn out to be.
     
  11. goofynut41

    goofynut41 Disney Veteran

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    I AGREE!!! The unexpected Magic is the real kind!!!pixiedust:
    anyway hope it smiles down on me when I go....:bitelip:
     
  12. Jabali

    Jabali Jambo!~

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    I have asked for an upgrade every year for the past 7/8 years.....how many times do you think I have received one? 7 or 8. Every year we get an upgrade for free, I don't know if its that we have been so many times, or we just know a lot of people who work in the results (met them many times), but asking never hurts.
     
  13. pl4bby

    pl4bby Mouseketeer

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    I have been many times and don't expect free just BC I have. I could never be tacky and ask for something I wasn't willing to pay for
     
  14. Jabali

    Jabali Jambo!~

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    Well. I can. ;)
     
  15. Bob NC

    Bob NC DIS Veteran<br><font color="red">I am a trained pr

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    I don't think so, some people posting here say that's impossible.
     
  16. MyPrinceWillCome

    MyPrinceWillCome Mouseketeer

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    :thumbsup2
     
  17. mickeyluv'r

    mickeyluv'r DIS Veteran

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    I'll go out on a limb here... if Jabali is staying at AKL- as the ID hints- and they are booking AKL Arusha Savannah view" rooms, the upgradet o bunk beds is only a differnce of $2 per night at full rack rates. Also "Standard view" to "pool view" is only about $10 per day upgrade - even at full rack rates. So it really depends what kind of upgrade we mean. I could see it being pretty easy to get upgraded to bunks for free. Seriously, the amount of time it takes to rebill the customer would cost Disney more.


    Also, sometimes- and this is particularly true at AKL, due to it's layout, the room designations are mixed. For example, at AKL everyone wants a view of the animals. Some rooms might be technically categorized as "safari view" but they are far down a very LONG hallway, or they have an obstruction of some kind. If you pay for safari view, and you get one of those rooms, you might not be all that happy. if you are comped that room, then you are going to overlook the flaws.
     
  18. Jabali

    Jabali Jambo!~

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    Never stayed at AKL. See my signature.
     
  19. conandrob240

    conandrob240 DIS Veteran

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    I always ask for upgrades no matter where I travel. I very politely ask if there is an upgrade available. If the answe is no, it is no. On many occasions, I get the upgrade, sometimes it is offered for free, sometimes for a small fee. It never hurts to ask as long as it done respectfully and professionally. For those of you worried so much about offending, you've probably missed out on some great stuff in life that was available for the asking. It isn't rude, the CM won't be embarrassed and you may very well get an excellent opportunity out of it. I always pay it forward by writing a great on- line review and/ or calling out special CMs to the hotel manager in a follow up e- mail.
     
  20. MichelleWDWfan

    MichelleWDWfan Mouseketeer

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    Is it possible to upgrade from a value to a moderate?

    I'm able to pay the difference just wondering if you can be upgraded from a value to a moderate.

    My situation: I wanted to stay in a Royal room at POR for my birthday, but didn't know how to book a split stay, so I booked the entire stay at POP

    I have the extra $$ but didn't know if you can upgrade to a different resort once u are there.
     
  21. roomthreeseventeen

    roomthreeseventeen Inaugural Dopey Challenge finisher

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    I think it’s very rare, unless something is wrong with the value, like there’s construction going on, or it’s completely full and double booked.
     

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