Hi DH and I were upgraded for free to a preferred room at CSR. I didn't ask. They just assigned it to us. Also, at Pop, we weren't happy with the beds, too hard and had backaches, so I asked to see if they had any rooms available at POR and how much would it be. The CM made a phone call, and asked if we've ever stayed at AKL. He told us to go back to the room, pack our stuff and he would give us a voucher for a free taxi ride to stay at AKL for no upcharge. We couldn't believe it. We ended up with a Savannah room. We couldn't thank him enough!!!