I hear ya, and you are not alone. We are scheduled to embark 12/9 in a few weeks. I am very apprehensive, and the thought of cancelling has crossed my mind some. Ok... a LOT! LOL I even wrote
DCL about my concerns. My needs are simple; or so I thought. I explained to them that due to Hurricane Sandy, my children were asking about cruise lines and what do they do in those situations to keep everyone safe. At the time I easily and what I felt at the time to be honestly, answered their questions kinda proudly as most DCL fans would; that DCL knows to stay AWAY from storms, and if we have to we just do not visit a port, or CC or we may even have to come home a day early or stay out a day late; but bottom line, DCL puts safety above all else - they do not want to ruin their reputation. You can trust them, etc. Well, not two days later after reading the reports, I felt like I had just lied to my children. I do not believe that DCL made the right decision in that case at all! To intentionally (profits and schedules) or unintentionally (oops we underestimated the storm) be in a situation to caused their guests and employees THAT much terror I find completely unacceptable; because it was completely preventable. But being a true Disney fan, I wanted to give them the benefit of the doubt, and so I wrote to them explaining my concerns and asked if they could please tell me what they have learned from this experience and what they plan to do differently next time. I got back the following, which unfortunately only caused me feel more distrustful and dismayed. Because an answer is so important to me, and if we do not go we are out several thousands of dollars, I responded to the email restating my questions and concerns. I am looking for them to take responsibility (not legal responsibility so people can sue, but responsibility to not blame passengers distress on a missed port, cc, or late arrival! (companies that admit mistakes, attempt to make things right and share what they plan to do in the future get sued fars less often anyway! So for me, when a company makes a mistake, admits it, and develops a plan for the future, I feel that I can much more easily support them with my business unless trust is broken again. Depending upon the response from my second email, I just may end up cancelling - not a threat -but simply my not being able to trust them with the physical and emotional safety of myself and my children. No amount of money having been paid and knowing I will lose all of it is worth the risk of going through what many of those passengers went through. Here is the email:
"Dear Ms. ________
Thank you so much for your email.
Please accept my heartfelt regret for any disappointment you may have experienced while reading the online comments from various individuals about their cruise experience and the unavoidable situation that occurred due to Hurricane Sandy. We genuinely want all of our guests to enjoy a seamless voyage and have fond memories of their time spent with us. I can assure you that the Captain, his officers, and crew truly endeavored to deliver a great guest experience despite the unavoidable circumstances brought upon by the weather conditions created by Hurricane Sandy, which prevented us from calling on Disneys Castaway Cay and arriving late into Port Canaveral. The safety and comfort of our guests is our highest priority; we are prepared, if necessary, to spend days at sea where our guests can enjoy better weather and safe conditions. Your remarks and the remarks of other guests will certainly be evaluated along with those received from our other guests to help us
determine where future changes might be necessary.
Thank you again for writing to us. We look forward to having the opportunity to welcome you aboard in the future.
Kind regards,
Andrea Coppola
Executive Guest Correspondent"
What angers me most about this response is that Ms. Coppola states in a few places that what the passengers experienced was "unavoidable". This I simply do not believe. (more loss of trust)
Good luck to anyone else struggling with this issue; it is not easy, and like the OP said, if you want to argue, flame, judge, go do it somewhere else. The only things defending Disney right now that I would be open to hearing are what specifically went wrong, (verifiable facts) why they could not correct it, (not armchair guessing) and how they plan to never let this happen again. I think we all deserve that. I know some passengers are still profoundly effected by what happened even today. I wish them all the best in their healing.