This is pretty much the case on any cruise I have been on..not Disney but particularly Celebrity. The difference being these people are earning their tips which you will be leaving in little envelopes at the end of your cruise, and we were specifically told of the perks they get for glowing comment cards. They HAVE to work that much harder to be friendly.. it pays their bills. And as friendly as they are, sometimes it's too much and I feel like saying "Don't worry I will tip you" because I felt bad for them. As far as resorts I expect polite, like I do from anyone I come in contact with, but that's about it. I'm thinking of the resort castmembers this past week. The resorts are likely packed, they are likely being run off their feet, and putting out a million fires. My guess is sometimes they are just plain tired.