Are Resort CMs Getting Lazy? I felt like I was a freaking ghost for half of my trip!

Discussion in 'Disney Resorts' started by spodie, Jul 2, 2013.

  1. pigletto

    pigletto DIS Veteran

    Oct 27, 2007
    This is pretty much the case on any cruise I have been on..not Disney but particularly Celebrity. The difference being these people are earning their tips which you will be leaving in little envelopes at the end of your cruise, and we were specifically told of the perks they get for glowing comment cards. They HAVE to work that much harder to be friendly.. it pays their bills. And as friendly as they are, sometimes it's too much and I feel like saying "Don't worry I will tip you" because I felt bad for them.

    As far as resorts I expect polite, like I do from anyone I come in contact with, but that's about it. I'm thinking of the resort castmembers this past week. The resorts are likely packed, they are likely being run off their feet, and putting out a million fires. My guess is sometimes they are just plain tired.
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  3. LiveYourLife

    LiveYourLife Living in the Chiefs Kingdom

    Aug 25, 2012
    They were too busy fawning over me. I spent $301.00 a night on my room :snooty: ;)
  4. Stinky_Pete

    Stinky_Pete DIS Veteran

    Feb 16, 2000
    I guess you wore them out!:rotfl2:
  5. Alexander

    Alexander DIS Veteran

    Jun 11, 2002
    Just speculating here, while the CMs are likely told to smile and greet the guests, I wonder how many come from countries where making eye contact and talking to strangers is not the norm. I always greet them first with a warm hello and friendly how are you. They are working their butts off for us, I feel we should be as friendly to them as they are to us.
  6. disnut8

    disnut8 DIS Veteran

    Jan 21, 2005
    But you can't really compare a Disney World resort to a Disney World Cruise. Been on both. You are really pampered on the cruise because you basically have certain people "assigned" to you. It was great to have the fine service on the cruise but the person for us didn't have an entire floor of rooms to clean. She might have had twenty. And our two servers for our dinners only had a few tables. I don't think that's comparable to every single Cast Member at a Disney resort.

    I posted earlier about staying offsite this trip. I'm here now and while the front desk person did an amazing job with a big snafu on our check-in process, I've seen other employees and have gotten nothing from any of them. Most just glance the other way. Never have that happen at Disney World.
  7. disneyjunkie

    disneyjunkie I'VE GOT MY EYES ON YOU!!!

    Mar 2, 2001
    I can't believe people notice such petty stuff while on vacation.
  8. declansdad

    declansdad DIS Dad #639 New Brunswick, Canada

    Apr 14, 2004
    I wouldn't lose sleep over it and it wouldn't ruin my stay.
  9. Texas Barbie

    Texas Barbie Mouseketeer

    Jun 24, 2012

    You're at the most magical place on earth. Enjoy it, and don't sweat the small stuff.
  10. aubriee

    aubriee <font color=brown><marquee>Chocolate always makes

    Dec 3, 2004
    I wouldn't necessarily bet on it. We stayed at Wyndham Bonnet Creek this past May. I have never seen such a bunch of nice, almost overly friendly employees. Everyone we saw spoke to us and almost everyone asked if we were having a good time and if there was anything we needed, to just ask. I just wanted them to leave us alone.:rotfl: I will nod, smile, and even say hello to anyone, but am not one to carry on a conversation with strangers, but my husband never meets a stranger and is willing to talk to anyone for hours at time. I got so frustrated with him (and them). It was like we could never finish a conversation and it took forever to get from place to place.:rotfl:
  11. Princess Disney Mom

    Princess Disney Mom DIS Veteran

    Dec 11, 2008
    I remember once at the boardwalk we had a family contest who spoke to the most CMs in one day because they all said hi. I believe we lost track it was so many.

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  12. Janepod

    Janepod <font color=royalblue>The new dinning plan is out.

    Sep 21, 2010
    I have never heard of that being the first rule of hospitality. If anything, I though housekeeping was supposed to be invisible.
  13. gogo

    gogo DIS Veteran

    Aug 27, 2007
    OP, after reading your post it did jog my memory while staying at the Poly in the Hawaii Bldg. It has been a couple of years. But, I do remember coming and going past the CM desk as you enter the bldg. The CM's sitting there rarely looked up from their desk and I thought that was a little indifferent on their part. So, I do get what you are saying. Although, I haven't thought of it until reading this thread.

    Another time while staying on the Club level at the Beach Club, I had to walk approximatley 3 hallways to get to my room. A male CM was walking at a fast clip with a food cart and almost ran me over. I actually smiled and stepped out of the way. I caught a disgusted look on his face as though I was in his way. Now, that irritated me for a little while after.

    But, overall, most CM's have been friendly and it hasn't negatively effected my vacation. Sorry, you encountered it so much. Hope everything else was good!
  14. DisneyDmbNut

    DisneyDmbNut <img src="

    Oct 10, 2003
    I stayed a week at AKL in June and the CM's seemed extremely friendly.. I got many welcome home's and happy birthdays.. To the point i would be discussing something with my DD and I wouldn't hear it till my DD made me aware
  15. kimmyann

    kimmyann DIS Veteran

    Feb 9, 2009
    Well, when we went in 2009 & stayed at POFQ, you would think that we were the enemy as far as the CM's were concerned. Just about every single one we encountered was either rude or just whatever in concern of us. Now, the one's we did encounter were the ones flying by on golf carts, the receptionist (which I was actually embarrassed by her attitude while with my DD), or the food service workers. The housekeepers were great! Now, I don't expect anything special at all, but I also expect better customer service than my local Walmart for the amount of money I paid to stay there.

    Heck, I was even spoken to as a child & embarrassed in front of my kids for asking about the line for a ride from an old man. Old man, you need to just retire. I'm just now after 4 years considering a return visit & the lack of customer service has been a great factor.
  16. tuckerkeys

    tuckerkeys official cookie taster

    Jul 22, 2002
    just have to say that this is the strangest complaint I have read about on the dis......lines, crowds, heat....I get...but not saying hi in a resort??
  17. MyHappiestPlace

    MyHappiestPlace Mouseketeer

    Nov 7, 2009
    I have had only great encounters this visit. Stayed one night at poly and then two at fort. All the CM at the Poly said aloha whether it was front desk merchandise or food and beverage. And I stayed on July 4 when the resort was a madhouse! Capt cooks was insane and they sell managed to say aloha and accommodate all my allergy requests with no issues.
  18. gogo

    gogo DIS Veteran

    Aug 27, 2007

    I kind of read between the lines and I didn't take it that the OP was disheartened by CM's not saying Hi. It sounded like it was being ignored or acknowledged when there were just the two of them in a hallway, etc. When something repeatedly occurs, I think a person does take notice.

    I don't think the post was strange at all. It was something the OP experienced and wanted to comment on it. Let's not make people afraid to post comments or experiences.
  19. saskdw

    saskdw DIS Veteran

    Feb 7, 2011
    My initial reaction to this post was the same as yours. However after giving it some thought I think I understand. I remember our first WDW trip in 2008 noticing how happy and friendly all the CM's were. I must admit it does add to the magic of a Disney trip. Encountering pleasant happy people around every corner you can't help but be happy yourself. It is infectious. I found about 90% of the WDW CM's to be this way and our two stays at CSR since then were the same.

    I haven't experienced that same level of pleasantness consistently at any other resort we've stayed at. Yes there are good people everywhere, but not as consistent as WDW. I think I probably would notice next trip if that changed. It wouldn't ruin my trip, but I would notice. I think that's all the OP was getting at that they noticed a difference. I always wondered where they find 10,000 people that happy to hire in one area! :)
  20. dfarner

    dfarner I married my Prince Charming.

    Sep 30, 2005
    We are here now...been here for 10 days and leaving tomorrow. We stayed one night at POR and the remainder at BC, club level. I have noticed most all of the castmembers we have encountered-at the resorts, parks, or restaurants-to be friendly and helpful.
    I have also noticed a ridiculous amount of unsupervised, loud, badly behaved children everywhere. I have noticed guests YELLING at lifeguards at the pool. I have noticed a woman belittling a club castmember for not having sugar-free cookies at her disposal at 10:00pm. In short, I have noticed an abundance of rude, snarky guests with an extreme sense of entitlement and no sense of ownership for their own vacation enjoyment.
    These castmembers come from all over the world, and deal with people from all over the world. I think they do their best to help each guest have a magical vacation.
    So sorry your experience wasn't what you had hoped for. Maybe your next trip will be better :blush:
  21. DWillowBay

    DWillowBay DIS Veteran

    Sep 19, 2010
    An unfortunately common state of the world right now. Rather than be grateful for the abundance we have been blessed with, we demand even more. We have lost our awareness that our words / actions have impact on others. Causes me to check my own behavior and express my gratefulness to CMs. I really do appreciate their work.

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