Did you have an issue or good experiences renee123? We are sailing later this month and am interested in your experience.
Well, I would be disappointed with that experience too. We also booked mainly for the cabin and also the ability to book all of our excursions/Palo meals in advance. However, from reading the boards here, we are looking forward to the extra service and perks. We aren't sure exactly what to expect.
Thank you for your letting us know about your experience.
Honestly I wasn't all that impression with the concierge team. We requested a few things, some that I knew wouldn't be granted but what the heck. For example, when my daughter got sick and we couldn't go to Palo I asked for it to be delivered to my room and she said no.
I'm surprised by that, we just got off the ship last week. Now we did not have so to speak concierge service but it was our 11 cruise with Disney so we got alot of concierge perks.
My DD was sick on the day we were to have our Palo brunch, we canceled to stay with her in the infirmary. Guest services called me and ask if I want anything and told me I could order food from any of the resturants even Palo, they would pay for it. I didn't but it was nice to have to option.
Honestly I wasn't all that impression with the concierge team. We requested a few things, some that I knew wouldn't be granted but what the heck. For example, when my daughter got sick and we couldn't go to Palo I asked for it to be delivered to my room and she said no.
I'm surprised by that, we just got off the ship last week. Now we did not have so to speak concierge service but it was our 11 cruise with Disney so we got alot of concierge perks.
My DD was sick on the day we were to have our Palo brunch, we canceled to stay with her in the infirmary. Guest services called me and ask if I want anything and told me I could order food from any of the resturants even Palo, they would pay for it. I didn't but it was nice to have to option.
Wow. Now I'm really disappointed. Our concerige told us no way to have palo sent to the room. She said if she did it for us she would have to do it for everyone. Sorry your daughter was sick.Honestly I wasn't all that impression with the concierge team. We requested a few things, some that I knew wouldn't be granted but what the heck. For example, when my daughter got sick and we couldn't go to Palo I asked for it to be delivered to my room and she said no.
I'm surprised by that, we just got off the ship last week. Now we did not have so to speak concierge service but it was our 11 cruise with Disney so we got alot of concierge perks.
My DD was sick on the day we were to have our Palo brunch, we canceled to stay with her in the infirmary. Guest services called me and ask if I want anything and told me I could order food from any of the resturants even Palo, they would pay for it. I didn't but it was nice to have to option.
Same here, we could only order from the restaurant we were to have dinner at that night. We could order between two time slots though. I think it was 6:30 to 7:15 and 8:00 to 8:45. I wonder if it's the concierge that calls the shots or it's the ships rules. Are there some that are just willing to go the extra mile? I felt that she always came to room with a "can do" additude but then when I had a request she was hard to even get hold of.We are just off the Wonder and were also underwhelmed by the Concierge benefits. So were the family we sat next to at the Concierge reception. I see they are adding new perks for the Concierge on the new ships like concierge sundeck and lounge. Maybe this is because people are not impressed by the perks on the classic ship.
For example, the benefit of being able to order room service from the dining rooms to the suites sounded very good to us. However, when we tried to use this, we discovered that we still were expected to order from the restaurant[we would have eaten in that night AND at the same time we would have been ordering in the dining room. Since we wanted to eat earlier than our late dining time, this did not help us at all and was very disappointing. This was much more restricted than we had been lead to believe.
We were also disappointed that our dinner seating time could not be changed for the entire cruise.
One thing that did surprise me--on our December cruise we were not in concierge. I saw each of the concierges a few times, but kept seeing one of them A LOT...and not on the 8th floor. I actually started to wonder what she was doing as we'd never seen anyone running all over like this.
I'm honestly surprised at some of your experiences; others I would expect.
Alice tickets--the concierge held tickets till the end of the first day. Any tickets that were unused at that time were made available to the rest of the guests. I'm sorry that your daughter was sick, but there is no way they could make available non-existent tickets. She might have offered that if anyone turned in tickets, she'd forward them your way.
Dinner--there are limited hours that you can order, but there are a couple of slots (usually). On signature nights, you should be able to order from any of the signature menus. On themed nights, there is only one menu which is served in all the main dining rooms.
Private tender? I thought it was priority tender (as in the first one if you wanted it)--provided it wasn't being used for a medical or security evacuation
Reality seems to be that on the classic ships, the rooms are the reason to book a suite. The concierge perks are not all that impressive. On the new ships you have the lounge with someone in there (able to be reached) all the time. The lounge and the sundeck are added perks.
One thing that did surprise me--on our December cruise we were not in concierge. I saw each of the concierges a few times, but kept seeing one of them A LOT...and not on the 8th floor. I actually started to wonder what she was doing as we'd never seen anyone running all over like this.
Sorry, I meant priority tender. The night before she told us to call her right before we were ready in the am and she would be right up to take us down. I left a message and then had to call again.
I think the nights we ordered room service it was a theme night (semi and formal) so bringing us one menu seems like the standard then.
Actually...part way true. The two Royal Suites (8030/8530 on Magic/Wonder) have the added perk of free in-room Palo dining (even for the kids) when arranged in advance (like the day before). I have to order the day before anyway since I require gluten-free meals, so that won't be such a problem for us.
I called up DCL and the nice man I spoke to confirmed this info for me.
This is one of the things that pushed us over the edge to go for the cat-R instead of a regular 2br.
Palo is free for the Cat R? I did not know that!
Same here, we could only order from the restaurant we were to have dinner at that night. We could order between two time slots though. I think it was 6:30 to 7:15 and 8:00 to 8:45. I wonder if it's the concierge that calls the shots or it's the ships rules. Are there some that are just willing to go the extra mile? I felt that she always came to room with a "can do" additude but then when I had a request she was hard to even get hold of.
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This was our experience too. In addition: She was hard to reach more times than not, she dropped the ball on my birthday celebration, and made it seem like she was doing us a huge favor when she delivered CD's to us one day.
I would book concierge again for the room itself, but not for the service.