Anyone get email of fxcm?

Discussion in 'Disneyland Paris Trip Planning & Community Board' started by NPB, Oct 27, 2012.

  1. NPB

    NPB Mouseketeer

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    What does it mean? Looks like we need to close down account?
    Any idea?
    I'm fairly clueless...I'll prob call them next week.
     
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  3. Ware Bears

    Ware Bears Mourning the loss of my tags Moderator

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    Sorry, who or what is fxcm? :confused3
     
  4. NPB

    NPB Mouseketeer

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    It's fxcmsharetrading - where most Irish posters purchased their dlp shares.
     
  5. Gwendolen

    Gwendolen Mouseketeer

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    Yes got one, I will read it over the weekend when not working, there is an option to move to another company I will post when I have Sussed it out :)
     
  6. NPB

    NPB Mouseketeer

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    Thanks Gwen
     
  7. PrettyP

    PrettyP Mouseketeer

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    I posted about this about a month ago as my mother had received an e-mail but I hadn't. Nobody seemed to have a clue what I was talking about so I just assumed that my mother had opened the wrong account in the first place. She just sold her shares and closed her account with fxcm.

    I received the same e-mail last night so now I presume that they are contacting everybody in stages and that anyone who has DLP shares with them will be contacted eventually.

    With this and the new minimum of 100 shares to renew with the shareholders club it is getting less and less worth it every day :sad2:
     
  8. Laura678

    Laura678 Mouseketeer

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    Has anyone figured this out? I just got another email from FXCM saying that I need to update my account details by November 23rd... I never actually read the first email properly as I was so busy!
     
  9. NPB

    NPB Mouseketeer

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    I just got the same 2nd reminder email.
    I haven't figured it out.
    There is no telephone number, just an email, so I emailed them back a list of questions, I'll post back on this thread if I get a reply. I hope I do! Have no clue otherwise.
     
  10. Laura678

    Laura678 Mouseketeer

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    Brilliant! Thanks NPB
     
  11. Gwendolen

    Gwendolen Mouseketeer

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    I haven't forgotten, just tried to open a account with share watch that was recommended by FXCM but I was just denied an account, I am off work on thurs so I can ring and see if I can get another company to host my account
     
  12. NPB

    NPB Mouseketeer

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    Well no reply today, but them I got a third reminder email.

    If no reply, I'll try ring on Fri.
    I wonder is it possible to close fxcm a/c & just hold onto the shares as such?
     
  13. Laura678

    Laura678 Mouseketeer

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    I'd be happy with that if that was the solution
     
  14. NPB

    NPB Mouseketeer

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    Got a reply. I think I need to ask a couple of more questions, but here is first info :


    *This email is in HTML format, please change your settings to HTML or contact us*immediately for assistance.

    *
    Thank you for contacting FXCM Securities.
    *
    In response to your recent inquiries, I want to ensure all of your questions are answered. Please see the replies to each question below:

    Should I just close the account? If you wish to close the account, you will need to clear up the debit balance (currently EUR -7.55) and either transfer your shares, sell them, or materialise them (i.e. turn them into a paper certificate). There are fees to transfer or materialise the shares. Fees can be found here:
    http://www.fxcmstocktrading.com/low-commission-rates.jsp

    The information is located at the bottom of the page, under Schedule of Fee and Charges.

    Does it cost to close the account? If you are simply withdrawing the cash balance, there is no fee to have the funds sent to you via credit card (the way we received them).

    If closed are my shares still valid? We will not be able to close your account if you still have shares remaining. The shares will need to be transferred, liquidated or turned into paper certificates.

    Do I have any remaining money left in my account? You currently have a debit balance in the amount of EUR -7.55.
    *
     
  15. NPB

    NPB Mouseketeer

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    Bump

    This has to be done by Fri 23rd for those of you interested.
    I am currently in the process of trying to transfer my shares from fxcmsharetrading to Saxo.
     
  16. Laura678

    Laura678 Mouseketeer

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    How are you doing this? I completely forgot about this and am panicking now!
     
  17. NPB

    NPB Mouseketeer

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    First thing to do is email :
    uksupport@saxomarkets.com
    & say you wish to open an a/c & transfer your shares from
    Fxcm (if you want to transfer)
    Then will come back to you with instructions.

    Also reply to fxcm & tell them you want to transfer to Saxo , confirm
    It's free & they will give you instructions too

    Good luck
     
  18. Laura678

    Laura678 Mouseketeer

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    Thanks NPB I am going to do that straight away!
     
  19. kizzabel

    kizzabel Eating poisonous apples since '86

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    Oh bugger, when id rung fxcm i got the impression I had to sell so I did and am mourning my shares since. Its a pity fxcm didnt explain it in the same way to me and i made a loss :(
    How much do Saxo charge?
     
  20. Laura678

    Laura678 Mouseketeer

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    I am contemplating just selling mine now.... In 2 years time I doubt I will be in a position to purchase 100 shares when I renew so perhaps I should just sell them now? I will still remain in the shareholders club until my card expires wont I??
     
  21. kizzabel

    kizzabel Eating poisonous apples since '86

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    You sure will Laura. Its yours until expiry. Mine expires in May so I'll only get one more use but tbh with our APs the only thing we'll miss is Salon Mickey.
     

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