I had read several threads about the lackluster service on the Fantasy before we sailed, and I was very nervous.
I was happy that our serving team was very pleasant and interacted with all of us, and seemed happy to see us. On this cruise, we even saw the Head Waiter helping to clear tables...now this is only our 3rd cruise, but we had never seen them DO anything before.
Our server had "opened" the Wonder and the Magic, as well as the Fantasy. When I asked which he liked best, he said the classics because everything in the galley was easily accessible, and because the Fantasy is so big, it was much more difficult to get what you needed in the galley.
We had mentioned at the beginning that our kids' favorite dessert was the lava cake. On the last night (which was NOT the lava cake night), he arrived with one for each of the kids before we ordered dessert. He also noticed that while the kids and I like seafood, DH did not order (or try) any. So on the second Animator's night, he made sure the appetizer sampler for DH included ONLY the procuitto.
While our serving team on the other 2 cruises were also good, this was the first time I felt one of them went "above and beyond".
I am sorry that so many others had disappointing service.