I hate that happened to you. Great table service is one of the best parts of a
Disney cruise.
Thanks. Yeah, we were disappointed with our server but we LOVED our assistant server so she more than made up for it. This was our 4th cruise and it wasn't the worse service we had (that was on the Dream, about 4 months after the ship started cruising--gah that service was awful...it took 3 hours daily to get through dinner).
It was obvious that our server's personality wasn't a right fit for Disney. Interestingly, he told us that his last jobs were with: (1) Norwegian Cruise Line; and (2) a gambling ship in Hong Kong. I thought this was particularly interesting because I could see that he already had developed his "serving" personality/style a certain way. Maybe NCL trained him differently. His personality was very different than those attuned with the
Disney Cruise Line culture. He was very "frugal" and acted put off fairly easily. I will say though, that our head server was a b*llbuster. He took no crap from anybody. So it was probably very difficult to work for him. It just made us very uncomfortable to watch the dynamic the whole week. Our assistant server was easygoing, and she kind of laughed it off. It must be hard to deal with that week after week, though. He probably wasn't helping his team getting any bonus time off if he was getting bad reviews. There was alot of tension in our team.
We still managed to have a very good time.
Sounds like one of the servers we had years ago. Did his name start with a G?
We have always enjoyed the lobster on the Magic/Wonder. I was surprised that they could prepare it and have it turn out so tender. What a disappointment the lobster on the Fantasy was on the MV. We thought the additional count in the MDR contributed to that, perhaps it is just too many.
No, he's relatively new (about 1 year with Disney, before that with NCL). His name starts with an H. I think ironically, he felt very comfortable with us because we tried to chat with him and make him comfortable. In turn, he started complaining alot and saying inappropriate things. He was very homesick and I felt bad for him, but the service was just really not up to par.
~~Lobster on the Wonder~~ I really thought it was great. My parents (who did Alaska on the Wonder in 2010) also thought it was great. They were on the Fantasy in November 2012 and they said the food overall was not impressive, and that the lobster was not very good at all. Perhaps its because they had too many plates to prepare. I love the food on the classic ships. I thought the food on the Dream was hit or miss.