MickeyMinnieMom
If you ticket it, they will come... ;)
- Joined
- Aug 9, 2007
I know there are exceptions to every rule... I was more referring to blaming the CMs for the things that are out of their control. Like the Hold Times and Busy Signals and non-working website.
Things that are in their control, like your experience, are entirely another matter.
Hopefully things will work out for you.
Understood. I know they deal with people blaming them for all sorts of things that aren't their fault. It's one thing to express frustration re: the system to a CM in a calm way, asking them to pass along the customer feedback -- but definitely not taking it out on them.
It's a shame -- Disney could take care of a lot of this with better project planning, and an IT system that functioned as it should.