Disney's Club Level (CL) Information & Questions

How far in advance should I contact the CL CM. I know they said I should receive an email, I haven't, but they verbally gave me the email address on the phone when I booked. Do I wait for them to contact me? Our stay is this December. I just don't want to jump the gun lol
 
How far in advance should I contact the CL CM. I know they said I should receive an email, I haven't, but they verbally gave me the email address on the phone when I booked. Do I wait for them to contact me? Our stay is this December. I just don't want to jump the gun lol

In my experience, you either hear from them soon after you book your stay or you don't hear from them at all. I asked why a few times and the CMs I spoke with said that some reservations get the auto email and some don't and they don't really know why. So if I don't hear from them I just call or send an email and start the process. As for timing, room requests can wait until much closer to your trip, but if you want help with dining or booking something else then I think the earlier the better. For dining, I like to send them my requests before the 180-day mark when possible.
 
Never gets old...
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Some (new to us) changes for afternoon snacks....they also had some cut up fruit in little ice cream cones which was high on the "cute" factor but wasn't that practical. Room temp veggies and fruit, yum? Also chips and the aftermath of sloppy CL patrons there on the right....
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The old standbys...
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Room view, although it's soooo much better in person.
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New (to us) chocolate arrival gift. Used to be four or maybe even five (?) pieces of chocolate in a nicer box. DW was not impressed.
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Not sure when they put these in, but I'm glad they finally replaced those old clock radio/iPod stand things. Those were ancient. Nice to have two convenient USB ports.
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Never gets old...
View attachment 183645

Some (new to us) changes for afternoon snacks....they also had some cut up fruit in little ice cream cones which was high on the "cute" factor but wasn't that practical. Room temp veggies and fruit, yum? Also chips and the aftermath of sloppy CL patrons there on the right....
View attachment 183646

The old standbys...
View attachment 183647

Room view, although it's soooo much better in person.
View attachment 183648

New (to us) chocolate arrival gift. Used to be four or maybe even five (?) pieces of chocolate in a nicer box. DW was not impressed.
View attachment 183649

Not sure when they put these in, but I'm glad they finally replaced those old clock radio/iPod stand things. Those were ancient. Nice to have two convenient USB ports.
View attachment 183650

Awesome pics -- thanks for checking in! We always missed those afternoon snacks, but they are a definite improvement! Those clocks are totally new -- we didn't have one over the 4th. Love the room view, and NEVER ever get tired of the lounge view. I was a bit shocked by the 3-piece chocolate gift, but I guess I was more surprised that they're bringing the welcome gift back. During all the cutback talk, that was one of the things taken away. Maybe it's a gradual add-back-in? In any event, thanks for taking the time to post!
 
3 more sleeps!!! I am currently working my final shift before vacation...some ch-ch-changes along the way. But only for my arrival night. On Wednesday we flight into MCO and are booked at the Hyatt. Then in the morning it is DME to BWI CL!!!!!! I can't wait to see some DISers :grouphug:

Hope your shift goes fast! Have a great trip! :yay:

Adding one night at the Wilderness Lodge Club level on the way home before the Auto Train. So that makes 4 nights at the Beach Club, 3 nights at the GF and then one night at the Wilderness Lodge. I think I've lost my mind but this is our last trip for a while. No park tickets during the WL stay so we will really soak up the resort.

It is a lot of moving, but sounds like a nice trip at some great resorts :goodvibes.

We are planning a trip for next August. We are considering 3 nights at Poly and 4 nights at YC. I am a little nervous hearing that the service at the Poly CL is less than stellar. We are choosing the Poly for the location, the food, and the atmosphere. How do they do with split stays? Does anyone have experience with split stays and the Poly CL? Also, should we go to the Poly first then the YC CL?

I think all resorts get both good and bad reviews as everyone's opinion/experience is different, so if Poly CL is one you want to try, I say go for it. With that said, we love the Poly (haven't tried CL yet) and would end with that resort. We haven't stayed at the YC, but have tried the BC and while nice, we prefer the MK area so that's where I'd prefer to end my trip (but that's just me). Whichever you decide, I hope you have a great trip :wizard:.

How far in advance should I contact the CL CM. I know they said I should receive an email, I haven't, but they verbally gave me the email address on the phone when I booked. Do I wait for them to contact me? Our stay is this December. I just don't want to jump the gun lol

I agree with mmmears. If you haven't heard from IPO yet, there's a good chance you won't. With that said, if there are things you want them to book or requests you want noted, there's no harm in contacting them now ;).

Never gets old...
View attachment 183645

Some (new to us) changes for afternoon snacks....they also had some cut up fruit in little ice cream cones which was high on the "cute" factor but wasn't that practical. Room temp veggies and fruit, yum? Also chips and the aftermath of sloppy CL patrons there on the right....
View attachment 183646

The old standbys...
View attachment 183647

Room view, although it's soooo much better in person.
View attachment 183648

New (to us) chocolate arrival gift. Used to be four or maybe even five (?) pieces of chocolate in a nicer box. DW was not impressed.
View attachment 183649

Not sure when they put these in, but I'm glad they finally replaced those old clock radio/iPod stand things. Those were ancient. Nice to have two convenient USB ports.
View attachment 183650

Hope you're having a good time. The pics are great, thanks for sharing :).
 
We are planning a trip for next August. We are considering 3 nights at Poly and 4 nights at YC. I am a little nervous hearing that the service at the Poly CL is less than stellar. We are choosing the Poly for the location, the food, and the atmosphere. How do they do with split stays? Does anyone have experience with split stays and the Poly CL? Also, should we go to the Poly first then the YC CL?

I wouldn't put too much into reports today as far as what it will be a year from now. Things change fast at Disney. Go with the theming you like best. But I agree with another poster, I would end your stay at the Poly, not the other way around.
 
How far in advance should I contact the CL CM. I know they said I should receive an email, I haven't, but they verbally gave me the email address on the phone when I booked. Do I wait for them to contact me? Our stay is this December. I just don't want to jump the gun lol

We never got initial contact, but then again I think I booked after 180 days. No matter, cause I like to make my own ADRs.

However, I did just send an email about 3 weeks before introducing us and making a room request. They emailed back a welcoming email saying they will note request.
 
Never gets old...
View attachment 183645

Some (new to us) changes for afternoon snacks....they also had some cut up fruit in little ice cream cones which was high on the "cute" factor but wasn't that practical. Room temp veggies and fruit, yum? Also chips and the aftermath of sloppy CL patrons there on the right....
View attachment 183646

The old standbys...
View attachment 183647

Room view, although it's soooo much better in person.
View attachment 183648

New (to us) chocolate arrival gift. Used to be four or maybe even five (?) pieces of chocolate in a nicer box. DW was not impressed.
View attachment 183649

Not sure when they put these in, but I'm glad they finally replaced those old clock radio/iPod stand things. Those were ancient. Nice to have two convenient USB ports.
View attachment 183650
Wow, they really did scale the welcome chocolates back! Love the new midday offerings, much better than our stay there last September. Since then my younger daughter and I stayed twice more but not CL, then CL at BWI, they had the upgraded offerings but no chocolate at all. We received salt water taffy each night for turndown though.
That clock thingy is interesting. BWI CL had a strip of like two regular plugs and four USB ports on the nightstand, no clock device at all. We have a regular BWI room booked for October, wonder what it will have...
 
How are Gluten allergies handled in the lounges? Specifically is there a way to have foods that are safe available? And can you get coke zero instead of diet coke? Thanks Looking at Yacht club regatta club for Labor Day.
 
In other random and pretty meaningless Poly CL news, the cute "Aloha" fridge in the lounge has been replaced by a standard model dorm room fridge. Not sure how long ago that happened. Pretty cheap looking if I'm being picky. Maybe just temporary?

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In other random and pretty meaningless Poly CL news, the cute "Aloha" fridge in the lounge has been replaced by a standard model dorm room fridge. Not sure how long ago that happened. Pretty cheap looking if I'm being picky. Maybe just temporary?

View attachment 183688

The normal one broke when we were there a couple weeks ago. One day they had a tub with ice and pop! Then the next day they had a temporary fridge, or at least I thought it was just temporary....looks just like the one you posted!
 
Quick update. I have to say that arrival at Poly was less than magical. I told the CM that met us at the car that we were staying CL and his response was "do you know where the Hawaii building is?" Somewhat reluctantly I said "yes" and he told us to just walk there ourselves. Not the end of the world, but not that great either. Certainly not what Disney advertises about the check in experience when you stay CL.

So of course we walk over to Hawaii (by ourselves) - magic bands don't work - and we stand there like fools waving/begging to be let in. The CL CM that did eventually check us in was like "why don't y'all have lais?"

Again, none of this is that big a deal but it just seems pretty sloppy. DW (who does not read these boards, does not know about "cutbacks" or anything like that) was like "what the heck, this is a lot different than last time."

Other than that minor observation, it's great to be back here. The Oasis pool is fantastic and just further solidifies why CL here is worth it for location alone. Really enjoyed the pool service at Oasis while waiting for our room, incredibly helpful when dealing with little ones. Very friendly CM's too. We were baking in the sun and the CM serving us grabbed us one of the cabana things when someone left and made sure to hold it while we gathered our stuff. Nice touch.

Met @AliceIn in line for evening appetizers which was a pleasant surprise! Sounds like her Ohana feast yesterday was fantastic!

I'll post photos when I can!

UGH! Not good starting out your vacation without a CL Runner nor any attempt to hook you up with someone to escort you and at least make sure you get in the darn building you've booked! You're taking it well, but I do think it's a big deal in that you are supposed to be escorted, at a minimum, to make sure you can get in!

I know for a fact that some CLs still do this, so I don't think it has anything at all to do with cutbacks due to Shanghai. From all I've read, I believe inconsistency has been the norm with Poly CL for years. The WL IPO, for example, recently emailed a guest who posted to the WL thread, that they will be meeting her upon arrival and escorting her to the Old Faithful Club. At a minimum, if you can't have a CL Runner curbside, then at least have the Bellman contact CL and let them know a CL guest has arrived. However, if you passed the gate guard and gave them your name or wore a MB upon DME entry, then they would know you've arrived, so there's really no excuse in these days of Big WDW Brother watching you.

Hey there :wave2:

You didn't miss anything. We weren't able to make it down this summer, but looking at maybe trying to get down in December. Just waiting to see if any discounts come out for when we are able to go :).

Looking forward to your live TR and all of your fabulous pics ::yes::.

Hope December works out for you and your family:)

We've only stayed Poly CL once, it was a mommy/girls trip and check-in was a definite negative experience. And unfortunately, negative tends to skew how I feel about a place despite how the rest of the trip went. Part of me wishes it didn't because the view from the Poly lounge is divine.

3 more sleeps!!! I am currently working my final shift before vacation...some ch-ch-changes along the way. But only for my arrival night. On Wednesday we flight into MCO and are booked at the Hyatt. Then in the morning it is DME to BWI CL!!!!!! I can't wait to see some DISers :grouphug:

Those first impressions, good or bad, mean a lot. I really think they set the tone for the entire stay. So excited for you to get on your way!!

Adding one night at the Wilderness Lodge Club level on the way home before the Auto Train. So that makes 4 nights at the Beach Club, 3 nights at the GF and then one night at the Wilderness Lodge. I think I've lost my mind but this is our last trip for a while. No park tickets during the WL stay so we will really soak up the resort.

The OFC CMs are wonderful, but keep in mind that with the construction and expansion, many WL amenities (beach, playground, marina, kids' club, gym...) are closed and the OFC lounge is temporarily located in the VP Suite. The WL DVC Expansion thread has more details HERE.

We are planning a trip for next August. We are considering 3 nights at Poly and 4 nights at YC. I am a little nervous hearing that the service at the Poly CL is less than stellar. We are choosing the Poly for the location, the food, and the atmosphere. How do they do with split stays? Does anyone have experience with split stays and the Poly CL? Also, should we go to the Poly first then the YC CL?

No experience with Poly CL, but the way a split stay works is first check-out of your resort then have Bell Services take your luggage. They will tag it with the name of your next resort. They will deliver it to your next resort usually by late afternoon, around 4-6 hours seems to be the average. However, do not pack anything you might need before early evening because sometimes it can be early evening before delivery.

Never gets old...

Some (new to us) changes for afternoon snacks....they also had some cut up fruit in little ice cream cones which was high on the "cute" factor but wasn't that practical. Room temp veggies and fruit, yum? Also chips and the aftermath of sloppy CL patrons there on the right....


The old standbys...


Room view, although it's soooo much better in person.


New (to us) chocolate arrival gift. Used to be four or maybe even five (?) pieces of chocolate in a nicer box. DW was not impressed.


Not sure when they put these in, but I'm glad they finally replaced those old clock radio/iPod stand things. Those were ancient. Nice to have two convenient USB ports.

True, that view never gets old...nor CL messes:sad2:. Very strange about the radio. They took them out of all the rooms and now new ones have magically appeared? Love to know if this is resort-wide or just at Poly. Bring back the clocks!

How are Gluten allergies handled in the lounges? Specifically is there a way to have foods that are safe available? And can you get coke zero instead of diet coke? Thanks Looking at Yacht club regatta club for Labor Day.

If you have booked a CL stay at any resort, just contact the IPO and let them know. The CL will be aware and will offer gluten-free alternatives that you can request when you are there. Soda alternatives aren't something normally accommodated, especially if it's just one diet Vs. another. If it were a caffeine-free diet beverage, they are more apt to try and accommodate you.
 
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We are planning a trip for next August. We are considering 3 nights at Poly and 4 nights at YC. I am a little nervous hearing that the service at the Poly CL is less than stellar. We are choosing the Poly for the location, the food, and the atmosphere. How do they do with split stays? Does anyone have experience with split stays and the Poly CL? Also, should we go to the Poly first then the YC CL?

I honestly wouldn't let the reports of less than stellar service at Poly CL distract you. There are little fringe things that I pick up on the more I stay CL, but in the end, I'm still a very happy customer. Although I'd probably recomend you lower you expectations on Poly CL food. It consistently rates among the weaker of the CLs in that regard. But location and atmosphere, off the charts! Best of luck with your planning (and yes, I'd finish at Poly if I were you).
 
UGH! Not good starting out your vacation without a CL Runner nor any attempt to hook you up with someone to escort you and at least make sure you get in the darn building you've booked! You're taking it well, but I do think it's a big deal in that you are supposed to be escorted, at a minimum, to make sure you can get in!

I know for a fact that some CLs still do this, so I don't think it has anything at all to do with cutbacks due to Shanghai. From all I've read, I believe inconsistency has been the norm with Poly CL for years. The WL IPO, for example, recently emailed a guest who posted to the WL thread, that they will be meeting her upon arrival and escorting her to the Old Faithful Club. At a minimum, if you can't have a CL Runner curbside, then at least have the Bellman contact CL and let them know a CL guest has arrived. However, if you passed the gate guard and gave them your name or wore a MB upon DME entry, then they would know you've arrived, so there's really no excuse in these days of Big WDW Brother watching you.

We were not greeted at BWI July 1. And I'm not even certain that the MB's are necessary to reach the 4th floor, we never saw a green light when we touched them to the scanner or anything. When we got to the door of the Innkeepers Club, it was also low key Basically heres your packet see ya later. While the lounge CMs were great, the ones that sat at the desk all had a supercilious attitude about them. Part of the reason I changed to a regular room for October (along with the fact that it was $150 more per night with the AP discount!)
 
My favorite time in the Poly CL lounge.... 6AM! A quiet opportunity to sip some coffee, enjoy the view, and catch up on work e-mails (unfortunately)...

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Although have they always served Joffrey's here? I thought it was some Kona blend. Used to be soooo good but this tasted different, although I'm not sure if it's a mental thing because I read the Joffrey's sign first?

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Saw a first for me in the BWI lounge this morning. Lady in robe. I don't get it but hey just not for me. She came in and got coffee. At one point dropped a spoon on the floor and was going to leave it. My DD went over to her and picked it up and she just giggled at her.:joker:
 
Beautiful @GADisneyDad14 ..... and this is what separates the Poly lounge from all others! Just WOW!
Perfect picture by GADisneyDad14:
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Saw a first for me in the BWI lounge this morning. Lady in robe. I don't get it but hey just not for me. She came in and got coffee. At one point dropped a spoon on the floor and was going to leave it. My DD went over to her and picked it up and she just giggled at her.:joker:

Wow...just wow. Why don't the CM's say something? This would bother me.
 
Saw a first for me in the BWI lounge this morning. Lady in robe. I don't get it but hey just not for me. She came in and got coffee. At one point dropped a spoon on the floor and was going to leave it. My DD went over to her and picked it up and she just giggled at her.:joker:

Hey, at least she had the robe on! :rotfl2:
 
How are Gluten allergies handled in the lounges? Specifically is there a way to have foods that are safe available? And can you get coke zero instead of diet coke? Thanks Looking at Yacht club regatta club for Labor Day.

Each lounge is slightly different in how they handle allergies. Generally, the staff has the person with the allergies talk to a chef to specify their needs, much like they do at WDW table service restaurants. In fact, if you are dining at a restaurant in your home resort (On arrival night), you will literally talk to the same person.

You might be offered prepackaged allergen-free items. If cross contamination is an issue for you, (say guests using the bread tongs to pick up veggies) they sometimes offer to box up an item (say some veggies) for you before they go out on the buffet. They might simply advise you to avoid certain obvious items.

In other cases, WDW restaurants have a standardized allergen -free menu. In place of the regular CL items, the chefs will bring you a comparable (appetizer) item from that hotel's restaurant's allergen free menu. The chef may give you a short list of available items they can bring. Each location is slightly different.

If you ask the lounge to have allergen-food for you, in return, they chefs ask you to commit to showing up. So if you want a dessert item on July 11, they expect you to show up for the dessert hours on July 11.If you KNOW you wont be in the lounge during dessert hour, you should tell them you won't be there.

So up front, they commit to having an item on hand specifically for YOU. Even still, especially where hot appetizers are concerned- when you arrive at the designated hour, you have to ask for your food, the chef delivers it to you. In some cases, they need time to cook your food. In the case of prepackaged items, they sometimes bring a few days' worth of prepackaged items all at once.

I'm not positive, but I don't think they will provide a specific flavor of soda for you. They also don't do anything to keep other guests from eating gluten (or any other allergen containing food).

If you go to the DISabilites section of the DIS, there should be a thread that lists specific brands WDW currently uses for their prepackaged allergen-free items.

Usually, if you tell a CL you have an allergen, AND you have the IPO make your ADR's, then the allergy will be noted on all your ADR's, and a chef will come talk to you. IF they don't say anything to you, just tell your server about your allergy, and they'll put in the request. I think, in most cases now, they will hand you the prepared allergen-free menu.
 

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