Hello-
My family are lucky enough to be able to camp at FW 3-4 times a year as we live only an hour away. Due to my busy schedule I often book a larger window and end up trimming down my resort reservation when we get closer (usually due to my work schedule). We have never had a single issue modifying reservatons.......until today.
We are going (or were going) this coming weekend for Mothers day. We had reservations to arrive on friday and to leave the following tuesday. We called earlier today to modify our reservation to leave on Sunday.
The cast member on the phone actually told us we could not modify our reservation because there was no availability.......HUH? Funnily enough this was a very similar message to the one we got when we tried to modify our reservation online (hence the call).
So basically it appears as though they are not treating the modification as a modification but as a new ressie. I am still outside of the 1 week limitation to get a full refund. I am aware of no other restrictions.
The castmember put in a request with customer service to change the ressie and told us they would get back to us within 24 hours to let us know if they were going to allow us to change the ressie.
I am so pissed and confused at this point. I know there are always alot of changes going on at Disney and usually not for the better. Perhaps a new policy i was not aware of.
Just curious if anyone else has had a similar experience recently?
-B
My family are lucky enough to be able to camp at FW 3-4 times a year as we live only an hour away. Due to my busy schedule I often book a larger window and end up trimming down my resort reservation when we get closer (usually due to my work schedule). We have never had a single issue modifying reservatons.......until today.
We are going (or were going) this coming weekend for Mothers day. We had reservations to arrive on friday and to leave the following tuesday. We called earlier today to modify our reservation to leave on Sunday.
The cast member on the phone actually told us we could not modify our reservation because there was no availability.......HUH? Funnily enough this was a very similar message to the one we got when we tried to modify our reservation online (hence the call).
So basically it appears as though they are not treating the modification as a modification but as a new ressie. I am still outside of the 1 week limitation to get a full refund. I am aware of no other restrictions.
The castmember put in a request with customer service to change the ressie and told us they would get back to us within 24 hours to let us know if they were going to allow us to change the ressie.
I am so pissed and confused at this point. I know there are always alot of changes going on at Disney and usually not for the better. Perhaps a new policy i was not aware of.
Just curious if anyone else has had a similar experience recently?
-B