Tinkerbelljean
Mouseketeer
- Joined
- Jun 13, 2008
I had a horrible trip to VWL in December. We booked the trip in April and in August we were told of the massive construction project at VWL. We wanted to be moved to a different resort when we learned of the construction. Disney recovery refused. We got no point compensation. Due to foot reconstruction surgery my husband has difficulty with a great deal of walking so we are not interested in parks. We wanted to sit at the quiet pool, reconnect, sit in the sun read and celebrate our anniversary. You get the idea. The main pool at VWL was crowded and noisy, every other place was construction fence, construction noise the former quiet pool is a huge dirt hole surrounded by fence. I contacted MS and was forwarded to MS member satisfaction. I call them I getn voice mail. They call me when I am at work and they get my voice mail. I asked them to contact me by emai. This is the response I get:
Disney Vacation Club Member Satisfaction
1:24 PM (9 hours ago)
to me
Hello XXXXX,
Thank you for contacting DISNEY VACATION CLUB®.
We are considered a financial institution and for the security of your membership it is our policy to correspond over the phone.
Our team is here seven days a week to assist. Typically from 9-5, but if you need to set up an appointment for a specific time to speak we can designate a time between7:30 - 9am or 5 - 7:30pm
Ok, who do I contact???????
I work from 7:30 am to 4 or 5 and then have a commute. These hours do not work for me. I took time off today to call at about 3 pm and got Disney's voicemail. They of course called back later when I could not answer the phone.
I would prefer they email me or put what they have to say in writing. Help.
Disney Vacation Club Member Satisfaction
1:24 PM (9 hours ago)
to me
Hello XXXXX,
Thank you for contacting DISNEY VACATION CLUB®.
We are considered a financial institution and for the security of your membership it is our policy to correspond over the phone.
Our team is here seven days a week to assist. Typically from 9-5, but if you need to set up an appointment for a specific time to speak we can designate a time between7:30 - 9am or 5 - 7:30pm
Ok, who do I contact???????
I would prefer they email me or put what they have to say in writing. Help.