"Be sure to rate me excellent"

[kimmar067]

.....my position is this: if they ARE 'excellent', then they don't NEED to tell their customers to check off 'Excellent'....

 

[MickeySP]

Betting bonuses or incentives are involved in the excellent rating.

 

[kimmar067]

If everyone gets rated "excellent" then no one truly is.

....good point.

 

[kimmar067]

As an employee at one of businesses who take surveys seriously. We all hate them. We are made to remind clients they will be surveyed. The only score that counts is a 10 and the one that they focus on is how likely would you recommend the location to your friends and families. 9 isn't good enough if you don't get a 10 you don't get bonuses and could lose your job

....now you have an idea what teachers feel like if their students don't pass the PARCC test...

 

[kimmar067]

That is weird (be sure to like this comment)

....or what? You'll get points?

 

[kimmar067]

This happened to me....at the Olive Garden of all places!

....you couldn't PAY me enough to give an 'Excellent' rating....

 

[Gumbo4x4]

If everyone gets rated "excellent" then no one truly is.

Participation trophies for adults

 

[Pugsly]

Participation trophies for adults

I was just going to say "everyone gets a trophy' in response to the same.

 

[Miskey]

I think were are all just a bunch of squirrels trying to get a nut. For a lot of jobs, those excellent ratings are extremely important to their pay scale, or even keeping their job. Have a little empathy for the guy that's just trying to make a living. If you really have a problem with the surveys, let the company know that you don't feel it's right to pressure their employees into pressuring the customers.

There's some real peaches on this thread.

 

[LisaR]

I just had this happen today at Kohls. The cashier WAS excellent and I would have rated her excellent until the receipt printed and she realized there was a survey.

*I really need those five stars. It would really help if you could do this survey. It needs to be done within 24 hours. Five stars is what I really need. Without the top rating, I won't be rewarded. Please take the survey. Please give me five stars. You have to enter this access code. Here, let me circle it for you. Please don't forget the excellent rating.....

SHUT UP! I was so annoyed. I was trying to leave and she seriously wouldn't let go of the receipt. UGH!

 

[ronandannette]

If everyone gets rated "excellent" then no one truly is.

I work in a industry where all companies in our local market are ranked and profiled for customer satisfaction by an internationally recognized survey organization. We live and die by those scores. The survey organization allows companies to personalize the surveys their customers receive to include specific questions (for a fee, of course). One of the most important ones we have added is "Have you been pressured to answer this survey in a particular way?" No matter what the overall score is, the answer to that question better darned well be "No" - 100% of the time. If not, I personally call that customer to apologize, get to the bottom of it and discipline the employee involved.

 

[Teresa Pitman]

Well, if anyone knows a car company that DOESN'T do these surveys, I'd be happy to let my money do the talking and buy my next car there.

 

[kimmar067]

I think were are all just a bunch of squirrels trying to get a nut. For a lot of jobs, those excellent ratings are extremely important to their pay scale, or even keeping their job. Have a little empathy for the guy that's just trying to make a living. If you really have a problem with the surveys, let the company know that you don't feel it's right to pressure their employees into pressuring the customers.

There's some real peaches on this thread.

....I like peaches....

 

[piccolopat]

When I bought my car I had the same request from the dealer. When I got the survey, he got 10s on most but he dropped the ball on one thing and I gave him an 8. I used the free form area to explain this rating. I then got a call and was made to feel like it was my fault that the guy and the dealership would somehow be penalized. If I can't be honest in answering a survey without being harassed, I just won't do them anymore.

 

[Tozzie]

I haven't bought a car in a while but if I got even one text I would be on the phone so quickly it would make their head spin.

When I do the surveys' for the cruises, I refuse to rate anyone I write them a note in the survey regarding the emphasis on the survey and how they terrorize their employees with them and should stop. I know it doens't mean anything but I get satisfaction from it.

 

[smadath]

That is weird (be sure to like this comment)

Nice!

 

[Gumbo4x4]

I work in a industry where all companies in our local market are ranked and profiled for customer satisfaction by an internationally recognized survey organization. We live and die by those scores. The survey organization allows companies to personalize the surveys their customers receive to include specific questions (for a fee, of course). One of the most important ones we have added is "Have you been pressured to answer this survey in a particular way?" No matter what the overall score is, the answer to that question better darned well be "No" - 100% of the time. If not, I personally call that customer to apologize, get to the bottom of it and discipline the employee involved.

Remember all the "consulting firms" that suckered everyone in the 90's? They'd come in, make a bunch of flash in the pan cost-cutting recommendations, management would lap it up, then they'd take their money & run. 2 years later, everyone would admit what a mistake it was to listen to the consulting firm - that is, if you were still in business.

Basically an entire fake industry that schemed & scammed their way to billions without ever accomplishing anything.

These survey companies remind me of that

 

[ronandannette]

Remember all the "consulting firms" that suckered everyone in the 90's? They'd come in, make a bunch of flash in the pan cost-cutting recommendations, management would lap it up, then they'd take their money & run. 2 years later, everyone would admit what a mistake it was to listen to the consulting firm - that is, if you were still in business.

Basically an entire fake industry that schemed & scammed their way to billions without ever accomplishing anything.

These survey companies remind me of that

It's JD Power & Associates. They don't really offer consulting, just survey data collection and reporting. We used to do our own, in-house via mail and telephone, but when the local body that governs my industry contracted with JD Power 8 years ago we gave ours up and piggy-backed onto the surveys they were already sending anyway.

 

[Gumbo4x4]

It's JD Power & Associates. They don't really offer consulting, just survey data collection and reporting. We used to do our own, in-house via mail and telephone, but when the local body that governs my industry contracted with JD Power 8 years ago we gave ours up and piggy-backed onto the surveys they were already sending anyway.

Yup, money for nothing Kinda like ISO.

 

[sonnyjane]

I think were are all just a bunch of squirrels trying to get a nut. For a lot of jobs, those excellent ratings are extremely important to their pay scale, or even keeping their job. Have a little empathy for the guy that's just trying to make a living. If you really have a problem with the surveys, let the company know that you don't feel it's right to pressure their employees into pressuring the customers.

There's some real peaches on this thread.

I would first have to know for a fact that the employer was requiring daily contact from the time that I purchased my car until the time that corporate offices contacted me with the survey. Even if the dealership DID require as a stipulation of employment that my salesman contact me EVERY DAY via multiple media, I would have a lot more respect if they did as a previous poster mentioned and said "I'm sorry for the hassle you're about to get".

But in lieu of evidence that my salesman was required to harass me as he did, I'll just assume that he was really concerned with getting a 10. He had messed up a few things with my transaction anyway - so much so that I had to come in the following week to fill out my paperwork again because he lost it - so he was already not getting a perfect score. Badgering me just made it worse. Know how to get a 10? Do your job well with a good attitude.