....good point.If everyone gets rated "excellent" then no one truly is.
....now you have an idea what teachers feel like if their students don't pass the PARCC test...As an employee at one of businesses who take surveys seriously. We all hate them. We are made to remind clients they will be surveyed. The only score that counts is a 10 and the one that they focus on is how likely would you recommend the location to your friends and families. 9 isn't good enough if you don't get a 10 you don't get bonuses and could lose your job
....or what? You'll get points?That is weird (be sure to like this comment)
....you couldn't PAY me enough to give an 'Excellent' rating....This happened to me....at the Olive Garden of all places!
If everyone gets rated "excellent" then no one truly is.
I was just going to say "everyone gets a trophy' in response to the same.Participation trophies for adults
If everyone gets rated "excellent" then no one truly is.
....I like peaches....I think were are all just a bunch of squirrels trying to get a nut. For a lot of jobs, those excellent ratings are extremely important to their pay scale, or even keeping their job. Have a little empathy for the guy that's just trying to make a living. If you really have a problem with the surveys, let the company know that you don't feel it's right to pressure their employees into pressuring the customers.
There's some real peaches on this thread.
I work in a industry where all companies in our local market are ranked and profiled for customer satisfaction by an internationally recognized survey organization. We live and die by those scores. The survey organization allows companies to personalize the surveys their customers receive to include specific questions (for a fee, of course). One of the most important ones we have added is "Have you been pressured to answer this survey in a particular way?" No matter what the overall score is, the answer to that question better darned well be "No" - 100% of the time. If not, I personally call that customer to apologize, get to the bottom of it and discipline the employee involved.
It's JD Power & Associates. They don't really offer consulting, just survey data collection and reporting. We used to do our own, in-house via mail and telephone, but when the local body that governs my industry contracted with JD Power 8 years ago we gave ours up and piggy-backed onto the surveys they were already sending anyway.Remember all the "consulting firms" that suckered everyone in the 90's? They'd come in, make a bunch of flash in the pan cost-cutting recommendations, management would lap it up, then they'd take their money & run. 2 years later, everyone would admit what a mistake it was to listen to the consulting firm - that is, if you were still in business.
Basically an entire fake industry that schemed & scammed their way to billions without ever accomplishing anything.
These survey companies remind me of that
It's JD Power & Associates. They don't really offer consulting, just survey data collection and reporting. We used to do our own, in-house via mail and telephone, but when the local body that governs my industry contracted with JD Power 8 years ago we gave ours up and piggy-backed onto the surveys they were already sending anyway.
I think were are all just a bunch of squirrels trying to get a nut. For a lot of jobs, those excellent ratings are extremely important to their pay scale, or even keeping their job. Have a little empathy for the guy that's just trying to make a living. If you really have a problem with the surveys, let the company know that you don't feel it's right to pressure their employees into pressuring the customers.
There's some real peaches on this thread.