I'll start out by saying we NEVER use a travel agent. Ever. Disney - World, Land, even the one in Hong Kong... Europe… Thailand… we vacation everywhere and ALWAYS book on our own. However, with our upcoming Disney trip I ended up booking through a travel agency I found on these boards in the Disney Resorts forum (NOT the one the pp mentioned). Anyway, they can book dining and such but I prefer to book that on my own. The reason I booked through a travel agent this time was the savings. They offered a low price that I could NOT get on my own anywhere. They work with Disney in getting I think it's conference rates for certain times of the year. SO. CHEAP. We booked a deluxe for WAY UNDER $200 a night w/ taxes. They also offer major discounts on park tickets when you book with them (10%, free water park day, etc). So, yeah, I guess I was converted because I found it to be VERY worth it.