If IT fixed your MDE issues

[Katelly]

I was having trouble today linking my park tickets and there was a problem with names of family members on MDE. I was able to obtain FP+ for my dh and dd but not myself. Error message indicated I didn't have a park ticket.

Called the number provided on MDE and spoke to Ireland who was lovely and very helpful. She switched me over to what I'm guessing is IT. Spoke to Chanel. She was brilliant!!! She fixed the problem, explained everything and she was an absolute sweetheart.

 

[DummbGiRL]

I wish that MDE or the old Disney Parks apps worked on my swanky new nexus 7 tablet.

Me too! And I hate that I can't comment on the app to try to get some traction (when selecting to download it from the site and it opens in the App store and tells me my NEW device doesn't support it ).

 

[pigletmom]

I have used this phone# for Disney IT for 2 separate issues with Magic bands: 407-939-7765. I got it from other posters on the Dis, and both issues were fixed! We check in Nov. 14.

First, when creating MDE profile, I was a knucklehead and somehow managed to make myself both the primary account member and the guest member. So even though I and my husband were both registered guests at our hotel, I couldn't create a MB for him because he wasn't on the MDE account (even though he was also on every dining ressie!). I called IT (press 2) and the first time I called the CM said he would pass the message and it would take 3-5 days to resolve. However, after one Dis member said he was still waiting after 23 days, I called again after Day 3. This time someone named Wellington passed me directly on to Amina who said she would fix the issue right then and there. Within minutes that issue was resolved!

Then when I went to link my park tickets which I had just purcased (directly from Disney) to the MB for FP+, I got an error message telling me something like "your tickets are already linked or your ticket # is invalid." So I called IT again. When I told her the issue, she said it takes 24 hrs to process the tickets in their computer and to try tomorrow. I did and got the same message so I called IT again. This person told me that it is a common glitch in the system that they are working on and she would be able to resolve it for me, if I didn't mind being put on hold. I said I would wait, and when she thought it was taking too long she actually came back and asked if I minded waiting a little longer. Of course I said yes, and within a few more minutes it was resolved!

So, if it first you don't get results, try, try again! Just as in regular life-- some folks are better at their jobs than others. And remember--these glitches are the reasons we are still in the trial phase.

Good Luck to everyone, and thank you. Now I know to check MDE every day in case my info disappears and am writing down the other IT # just in case!

 

[mavadell]

I also called the "magic number". My check in is Nov. 17. On MDE I was listed twice and when I went to customize magic bands, it worked for everyone in my party except me. My avatar was grayed out and it said I was not eligible for a MB. When I called, the CM I spoke to worked on it for a while, then said she would email me when it was fixed. I received an email later that day saying that when she deleted one of me all of our magic bands disappeared! She passed it on to someone in IT and it was fixed the next day.

 

[Twende]

I was having trouble today linking my park tickets and there was a problem with names of family members on MDE. I was able to obtain FP+ for my dh and dd but not myself. Error message indicated I didn't have a park ticket.

Called the number provided on MDE and spoke to Ireland who was lovely and very helpful. She switched me over to what I'm guessing is IT. Spoke to Chanel. She was brilliant!!! She fixed the problem, explained everything and she was an absolute sweetheart.

Chanel is the brilliant CM that fixed our account too! She deserves a raise!

 

[pigletto]

I know what you mean. When I first called the CM told me a week. I called back and the next CM said it would be more like 3 weeks, well ok I wish I was told that in the first place.... It ended up taking about 3 weeks but I called when our trip was 50 days away. So I am wondering if they are fixing October and November issues on the spot and putting December on hold until they catch up? I was super worried that once our issue was fixed we wouldn't have any FP+ choices. Our trip is in November and people were able to make FP+ choices about a week before our issue was fixed. Once ours was taken care of I spent the day working on FP+, I had no problems getting rides I wanted. Were they at the exact time I wanted, no, but they were at times that were very easy to work with. Some of them I have changed to adjust to our plans but you will have plenty of choices to work with. I was so worried they would be like getting an ADR for CRT but it is nothing like that.
I hope this makes you feel a little better.

Thank you. It does make me feel better. The funny thing is that these are just old two day tickets I am adding, so I can only do 2 days of fastpass+ reservations for our 10 day trip anyway. So in the end, I am going to have to make most of them when I get there and add days to the tickets. I am hoping there is still the old fastpass machines available by then.

 

[Katelly]

Chanel is the brilliant CM that fixed our account too! She deserves a raise!

Yes she does! I was thinking the same thing. I often read about guests thanking CM's in the parks and at the resorts but I'm wondering how you thank the CM's you deal with on the phone. I guess I could call IT and ask for a supervisor and tell them how wonderful Chanel is.

 

[karly05]

Does anyone think - or has anyone gotten any indication - that Disney will eventually (like by the end of this year) fix the UT/MDE issue so we can link plastic UT tix successfully by ourselves without having to call tech support?

 

[Mk0323]

I tried the "magic" number and no luck

First call was told 2hr fix....6 calls later...I'm at 2 weeks now with no resolution.
Think I might have my hubby (he's a software developer and speaks their language) take this on, cause its driving me crazy

 

[StuckInKS]

What number are you guys calling to get these issues looked at?

 

[ZehnJahren]

Does anyone think - or has anyone gotten any indication - that Disney will eventually (like by the end of this year) fix the UT/MDE issue so we can link plastic UT tix successfully by ourselves without having to call tech support?

I had heard that the plastic UT tickets were a bear to link. I got my UT tickets (plastic) yesterday after work, but when I tried to log on to MDE to link them it kept telling me there was no account. I waited overnight, then tried the MDE app instead this morning. It worked and linked the ticket, no problem, but I couldn't get on to do FP+!

I finally called about an hour after appearing to link the ticket via the app, expecting a big ordeal and for my ticket not to show up, but after she reset my login (and deleted an extra login I had that could cause problems) there was no issue at all. My tickets were linked and I have FP+ scheduled now for all five days I'm there!

 

[patrickpiteo]

I had heard that the plastic UT tickets were a bear to link. I got my UT tickets (plastic) yesterday after work, but when I tried to log on to MDE to link them it kept telling me there was no account. I waited overnight, then tried the MDE app instead this morning. It worked and linked the ticket, no problem, but I couldn't get on to do FP+! I finally called about an hour after appearing to link the ticket via the app, expecting a big ordeal and for my ticket not to show up, but after she reset my login (and deleted an extra login I had that could cause problems) there was no issue at all. My tickets were linked and I have FP+ scheduled now for all five days I'm there!

Maybe they have fixed the UT issue finally

 

[Mk0323]

I've used 407-939-7765 for the first 5 calls and 407-939-7849 the last time. Same results...being told they are working on it.
My issue isn't ticket related but profiles messed up and not consistent through out my account. Which affects both MB and FP+

 

[LoveKermit]

The UT issue has not been fixed. I don't quite understand why they can't write a code that recognizes the UT numbers. We go in two weeks. DH was concerned about FP+. The guy yesterday said the pool is still so small that there really is nothing to worry about. We were also assured that regular FP is available. AND we were assured that they can fix the UT problem for sure at the resort/parks because they can physically scan the ticket into the MB/My Reservation/account.

Not as smooth as we wanted it, but it took off the stress.

PP--Why did the MDE app take the UT ticket? Have you looked at the My Reservations page on the website (not looked at the app yet)? I think that's an odd way to circumvent the issue.

 

[ZehnJahren]

PP--Why did the MDE app take the UT ticket? Have you looked at the My Reservations page on the website (not looked at the app yet)? I think that's an odd way to circumvent the issue.

I'm not sure if you're talking to me, since I did post that my UT ticket was accepted by the MDE app. I'm not sure how it took as easily as it did, honestly - I wasn't expecting it to, but I wanted to try since I couldn't get on the computer. It immediately showed up on my app, and once they deleted the extra sign-on in my account when I called the 407-939-4357 number, it showed up online too.

Now, at first I could not do FP+ from the FP+ menu; I actually had to backdoor it by going to My Itinerary and then going to Make Plans (or something like that! She told me about it on the phone!). I wasn't able to do FP+ without going through My Itinerary. After about two hours, I was able to go through the FP+ menu instead of going through the backdoor.

As of yesterday, I have FP+ for all my date in November.

 

[ShelsGoingToDisney]

Those of you that are calling and getting transferred directly to an IT person and getting your situation fixed on the spot when are you calling? Is it on a weekday afternoon?

I have 2 UCT that I attempted to attach to my MDE account. My ticket linked just fine and I can make my FP+ selections with no issues but my 8 yr old DS's ticket only added to the "card" section under the Magic Bands and is not showing as a valid park tickets so he's not eligible to make FP+ selections. Doubt he'd be happy to go to the stand-by line while I headed to the FP lines without him!

I sent an email right away about 2 weeks ago and just got the form email response back. Put in a call on Saturday, 9/28 to the IT # in this thread (407-939-7849). The CM took all the info and said it would be sent in to IT and I'd hear back in an email. Nothing yet after 8 days. Tried calling that # and 407-939-7765 again today but the wait time was stated to be over 25 minutes and I didn't have time to sit on hold.

I can't call during a weekday afternoon but my DH could call for me. Would we have better luck? Check-in day is 11/13.

Will we still be able to get FP's with the UCT tickets themselves if these Magic Bands are a bust? I'll be upset if we can't access the FP system at all!

 

[sargenca]

Those of you that are calling and getting transferred directly to an IT person and getting your situation fixed on the spot when are you calling? Is it on a weekday afternoon?

I have 2 UCT that I attempted to attach to my MDE account. My ticket linked just fine and I can make my FP+ selections with no issues but my 8 yr old DS's ticket only added to the "card" section under the Magic Bands and is not showing as a valid park tickets so he's not eligible to make FP+ selections. Doubt he'd be happy to go to the stand-by line while I headed to the FP lines without him!

I sent an email right away about 2 weeks ago and just got the form email response back. Put in a call on Saturday, 9/28 to the IT # in this thread (407-939-7849). The CM took all the info and said it would be sent in to IT and I'd hear back in an email. Nothing yet after 8 days. Tried calling that # and 407-939-7765 again today but the wait time was stated to be over 25 minutes and I didn't have time to sit on hold.

I can't call during a weekday afternoon but my DH could call for me. Would we have better luck? Check-in day is 11/13.

Will we still be able to get FP's with the UCT tickets themselves if these Magic Bands are a bust? I'll be upset if we can't access the FP system at all!

If you can make FP+ for yourself, then your FPs can be copied to your DS here at the resort if you do not get this resolved before your trip. I know because my own FPs went missing and IT copied them for me 1 day before my trip, but missed a couple and the concierge was able to copy them when I got here. Since check-in they have done the same for my DH and now my DD and this is only our third day here. My MDE is loaded with issues - BUT I have not had any issues in the parks, which is good. And we have used KTTW and UT paper tickets to get FP-

If by the time you check in, things are not fixed just go to the concierge and they will fix it for you. They have a lot of access to fix things. Good luck.

 

[PrincessMommy09]

My problems are getting worse instead of better. My magic bands supposedly shipped 9/26, but they haven't arrived yet and the tracking number isn't valid. Since that time I've been prompted to customize bands for my mom and I 2 more times (so I've customized for us 3 times). Magic bands for both of my dd's have disappeared. Dh's band still shows under his name, but who knows if it shipped or not. I have never been able to select fp+ for my dd1 despite the fact that her ticket is linked. Received an email 9/29 from IT that one problem was fixed, I wrote back saying that dd still wasn't fixed, heard back it would take less than 24 hours to fix, still not working. Called for the second time the past Friday, phone rep was clueless, so I decided to try the IT email again. Haven't received an email back yet, so looks like I'll be calling again today. We arrive in 11 days.

 

[sargenca]

My problems are getting worse instead of better. My magic bands supposedly shipped 9/26, but they haven't arrived yet and the tracking number isn't valid. Since that time I've been prompted to customize bands for my mom and I 2 more times (so I've customized for us 3 times). Magic bands for both of my dd's have disappeared. Dh's band still shows under his name, but who knows if it shipped or not. I have never been able to select fp+ for my dd1 despite the fact that her ticket is linked. Received an email 9/29 from IT that one problem was fixed, I wrote back saying that dd still wasn't fixed, heard back it would take less than 24 hours to fix, still not working. Called for the second time the past Friday, phone rep was clueless, so I decided to try the IT email again. Haven't received an email back yet, so looks like I'll be calling again today. We arrive in 11 days.

I am not sure if this is the case for you but when I was trying to fix mine ( literally right before my trip) IT was thing to generate friends and family requests, they were logging into my acct and my DHs account to try and cross link and copy FPs. During that time I also saw the options to customize more bands (but I didn't since I was leaving the next day). So wondering if some of the things you are seeing are as a result of them working in your acct.

 

[Hisgirl]

Those of you that are calling and getting transferred directly to an IT person and getting your situation fixed on the spot when are you calling? Is it on a weekday afternoon?

I have 2 UCT that I attempted to attach to my MDE account. My ticket linked just fine and I can make my FP+ selections with no issues but my 8 yr old DS's ticket only added to the "card" section under the Magic Bands and is not showing as a valid park tickets so he's not eligible to make FP+ selections. Doubt he'd be happy to go to the stand-by line while I headed to the FP lines without him!

I sent an email right away about 2 weeks ago and just got the form email response back. Put in a call on Saturday, 9/28 to the IT # in this thread (407-939-7849). The CM took all the info and said it would be sent in to IT and I'd hear back in an email. Nothing yet after 8 days. Tried calling that # and 407-939-7765 again today but the wait time was stated to be over 25 minutes and I didn't have time to sit on hold.

I can't call during a weekday afternoon but my DH could call for me. Would we have better luck? Check-in day is 11/13.

Will we still be able to get FP's with the UCT tickets themselves if these Magic Bands are a bust? I'll be upset if we can't access the FP system at all!

My issues were fixed last week after several calls and weeks of waiting. I called the 'magic' IT number once, and got a gal who basically said this is because you bought UT tickets. I called back the next morning about 8:30 or 9 eastern time and got a guy who worked with me and got it all fixed. Maybe try a morning call?