**2013** What's on the Emerald Aisle???

[gmeh1]

And apparently only YOUR facts are correct. You KNOW what the reps said to me??

Sorry, but you are calling me a liar when you say I am not reporting what really happened to me. Phrasing it another way does not change the facts.





You are holding yourself out as expert, but now you are a normal renter (albeit one who probably is friends with the agents and gets better treatment then a person off the street LOL!)

I have never reported anything that didn't happen to me in this thread. I am not sure why you think that only YOUR FACTS are correct.



For another view of the aisles at National you might also try Flyertalk.com ( I am sure gmeh dislikes that entire group of posters, but there's a lot of truth and very little pixie dust!) http://www.flyertalk.com/forum/national/868048-cars-mco.html

I will be posting my reports over there so that I don't have to be called a "liar" when I report there were no minivans or the agents were rude. Folks over there like the truth.

No, I have said over and over again that what you were told was incorrect. I have no doubt you were fed incorrect information, again, what I have an issue with is that you keep on repeating that incorrect information. I don't hold myself as an expert, but, I was trained and the fact that I no longer work there does not negate the fact that I know the rules. I know how many times I have walked a customer over to Alamo so they could select a vehicle from there. I know that there has been a shortage of cars and mini vans and SUVs have been substitued. I know that there are times when the mini vans are sold out at one time or another, however, that can vary from day to day,hour to hour, minute to minute. That is one of the reasons I tell people to ask if they don't see what they want or what they have rented. I know that some agents can be very rude and very lax in customer care and I have never debated that, in fact, I believe I have apologized for their rudeness on more than one occasion. I have NEVER called you a liar. You have assumed that all by yourself and I take no responsibility for what you assume. I like flyer talk and go there now and then. I have no issue with people relating their bad experiences, however, you can tell who has the entitlement mentality and who does not just like anywhere else. I can also tell you some of the EC members have some of the most incredibly rude attitudes I have ever encountered. Most of the business people are the worst. Treating people who are trying to give great customer service like dirt is not the way to treat anyone. Thankfully, there are the really great customers who appreciate someone trying to help them, going to the computer and writing down directions to their destination (the printer did not print anything in the booth), helping them start the vehicle cause they could not figure out the push button start, speaking with a manager to get a customer something that would accomodate them better at a decent rate if not at no charge. You know, going that extra mile. You breeze in there, are in the garage for maybe 5 minutes, have a couple of bad experiences (not doubting you did), are told that that is not correct policy after you report them and you keep on reporting the same bad experiences over and over. I ask you to please stop, figuring that the issue had been cleared more than once, and you then tell me I called you a liar. That is quite a stretch. Drama queen comes more to mind.
Yes, I am a regular customer now and yes, I know people, but, don't expect to be treated any differently than any other customer. I pay the going rate, rent the size I need and select from the appropriate area. And, like anyone else, if I see something I would like, I will ask if it is possible, if it is, great, if not, no big deal. I don't feel entitled to anything.
Have a nice day.

 

[gmeh1]

No, please keep reporting here. I plan to keep reporting each time the national reps tell us we absolutely do not need to add me by name to DH's rental and refuse to take or look at my ID, saying its automatic. At mco and many other airports. Even though apparently that's against the training and rules.

Yes, bumbershoot, it is against the rules. From the National site, you are welcome to double check. I only post this stuff to keep people out of trouble if they are stopped. You can get into a lot of trouble here in FL if your name is not on the contract. If you are happy with it not being on the contract, fine. Go for it. I cannot speak for the other airports, however, I can speak for MCO and the state of Florida.
Emerald Club: Authorized Drivers
Is there a fee for an additional driver on my Emerald Club rental?

Emerald Club: Authorized Drivers

Automatic Authorized Drivers

In the United States and Canada, there is no fee for an Emerald Club member's spouse or immediate family member.

Note: Immediate family is a Mother/Father, Son/Daughter, or Brother/Sister who has the same address on their driver's license as the Emerald Club member. This includes a spouse regardless of whether he/she has the same last name, is a common law spouse or same gender domestic partner.

In the United States and Canada, there is no fee on commercial rentals for an Emerald Club member's business partner, employer or fellow associate, who has an assigned corporate contract with National and drives the car for business purposes.

All other additional authorized driver situations are subject to a daily charge.

Pretty difficult to discern that if the agent does not look at your license and that of the additional driver, isn't it?

What is National's additional driver policy?
· All additional drivers must meet all renter requirements.

· Must appear at the rental counter with the primary renter.

· Must present a valid driver's license.

· Must sign the rental agreement.

· An additional daily fee may apply for any Additional Drivers. Click Here

Note: State law in California, Illinois, Missouri, Nevada, Oregon, and Wisconsin allow the spouse to be an automatic authorized driver as long as renter qualifications are met.

Renter Requirements
What are your renter requirements?

All Drivers must:

· Meet the renting location's minimum age requirements.

· Present a valid driver's license

· Present a major credit card in their name at the time of rental, with available credit. In addition to the anticipated cost of the rental, an additional amount may be required, or

· Meet the requirements based on their deposit type. Present a debit card or other acceptable form of payment subject to the qualification outlined in the "Methods of Payment Guidelines and Requirements"



Note: A Credit card is not required to rent in the state of New York. Renters who do not have a credit card will be required to complete a cash qualification process in order to rent. To review this process and what you will need Click Here

 

[DizDragonfly]

Note: State law in California, Illinois, Missouri, Nevada, Oregon, and Wisconsin allow the spouse to be an automatic authorized driver as long as renter qualifications are met.

This is probably why, when we rent locally, they don't ask for the DH's info. However, now I know to insist on his name being put on the contract at MCO. Thanks for the info!

 

[gmeh1]

This is probably why, when we rent locally, they don't ask for the DH's info. However, now I know to insist on his name being put on the contract at MCO. Thanks for the info!

You are most welcome. BTW, just a FYI, these are the National rules, the Alamo and Enterprise rules are different. Figures.

 

[DizDragonfly]

You are most welcome. BTW, just a FYI, these are the National rules, the Alamo and Enterprise rules are different. Figures.

But, of course they are!

 

[gmeh1]

But, of course they are!

LOL, keeps things interesting.

 

[DizDragonfly]

LOL, keeps things interesting.

Yes, that's how I felt about my rental at the National location in Cape Canaveral in February. It's really the Enterprise location that serves as National there. Not a great experience. We brought them an awesome SUV and after our cruise, left with an Impala with a mostly empty fuel tank, a windshield so filthy we had to pull over and clean it before we could drive it (for safety reasons) and a dummy light on the dash that never went off. Very disappointing. And to top it off, the bathroom in the location was G R O S S. There was quite the talk about it (and not from me) on the shuttle bus headed to port that morning. I'll be looking at other rental locations in Cape Canaveral in the future.

Still love the EA at MCO though!

 

[gmeh1]

Yes, that's how I felt about my rental at the National location in Cape Canaveral in February. It's really the Enterprise location that serves as National there. Not a great experience. We brought them an awesome SUV and after our cruise, left with an Impala with a mostly empty fuel tank, a windshield so filthy we had to pull over and clean it before we could drive it (for safety reasons) and a dummy light on the dash that never went off. Very disappointing. And to top it off, the bathroom in the location was G R O S S. There was quite the talk about it (and not from me) on the shuttle bus headed to port that morning. I'll be looking at other rental locations in Cape Canaveral in the future.

Still love the EA at MCO though!

WOW, that is horrible!!! Please tell me that you did not have to return the car full and that you said something about the condition of the car. Filthy bathrooms are not something I would leave unmentioned.
I also hope you wrote National about this experience. They cannot fix what they don't know is broken. Just a FYI, just in case, Enterprise owns National and Alamo. They are held to very high standards and this obviously fails that completely.

 

[DizDragonfly]

WOW, that is horrible!!! Please tell me that you did not have to return the car full and that you said something about the condition of the car. Filthy bathrooms are not something I would leave unmentioned.
I also hope you wrote National about this experience. They cannot fix what they don't know is broken. Just a FYI, just in case, Enterprise owns National and Alamo. They are held to very high standards and this obviously fails that completely.

No, we didn't return it full, but there was a lot more gas in there than when we picked it up. I had every intention of writing a letter, but I returned from our trip with pneumonia, was extremely sick for a month, went on another short trip, came home and four days later our house was destroyed in a fire. So, I just didn't get around to it.

Seeing that it's been 6 months since our rental experience, it's probably too late to write a letter now.

 

[gmeh1]

No, we didn't return it full, but there was a lot more gas in there than when we picked it up. I had every intention of writing a letter, but I returned from our trip with pneumonia, was extremely sick for a month, went on another short trip, came home and four days later our house was destroyed in a fire. So, I just didn't get around to it.

Seeing that it's been 6 months since our rental experience, it's probably too late to write a letter now.

My God, you have really had a bad time. I am so sorry to hear about your pneumonia and house loss. I can understand why writing a letter was not a priority. No, it is not too late to write a letter.
I hope the rest of the year is better for you.

 

[DizDragonfly]

My God, you have really had a bad time. I am so sorry to hear about your pneumonia and house loss. I can understand why writing a letter was not a priority. No, it is not too late to write a letter.
I hope the rest of the year is better for you.

LOL Thanks. Yeah, it's been an interesting year, so far.

I'll try to find a few minutes to write a letter in the very near future. With any luck that location has already improved.

Thanks again!

 

[mkymouse4ever]

anyone see what's on the aisle lately?

 

[NJmouse]

Picked up an Chevy Equinox today more than 1 in aisle. Also saw a couple town and country vans and Captivas. And cars did not pay attention to makes of cars.

 

[mkymouse4ever]

 

[DebbieB]

Yes, that's how I felt about my rental at the National location in Cape Canaveral in February. It's really the Enterprise location that serves as National there. Not a great experience. We brought them an awesome SUV and after our cruise, left with an Impala with a mostly empty fuel tank, a windshield so filthy we had to pull over and clean it before we could drive it (for safety reasons) and a dummy light on the dash that never went off. Very disappointing. And to top it off, the bathroom in the location was G R O S S. There was quite the talk about it (and not from me) on the shuttle bus headed to port that morning. I'll be looking at other rental locations in Cape Canaveral in the future.

Still love the EA at MCO though!

My experience with several car rental companies is off airport sites do not give you a full tank. I don't think they have a pump on premises. I remember one time I rented Avis at a Hilton in Glendale CA, didn't notice the gas gauge and when I got out on the freeway I only had 1/8! The amount should be noted on the agreement and that is what you return it with.

 

[CaliforniaDreaming]

Yes, they still have Avalons, I totally forgot about those. I saw some in March when I rented from there.
Not sure about the Genesis as I have not worked there since last October. Also, they sometimes have the Infinity G 35 (or 37, I forget which) GREAT car. As I keep telling people, if you don't like what you see or want something specific, ask, if they can accomodate you, they will be happy to.

We had our choice of a few 300's and Taurus', 2 Genesis', 2 Impala's, and a Maxima. Ended up taking a Genesis and really liked it!

 

[gmeh1]

We had our choice of a few 300's and Taurus', 2 Genesis', 2 Impala's, and a Maxima. Ended up taking a Genesis and really liked it!

I have read they are a great car. I am assuming this was the Exec. aisle.

 

[3pletprincesses]

I have a rate difference of $10 between Alamo standard and National Exec aisle. We do fit in a car as I rent what I need but I'm really thinking of taking National although its $10 more in the hopes to see a minivan... isn't it sad LOL I will miss my minivan while on vacation with my girls. I just can't justify the cost of a minivan when we fit in a car. We're only arriving Oct 31 but I truly hope to see a minivan. Someone gave me hope a few posts back, how often to do you see then in exec aisle especially a Wednesday afternoon?

 

[gmeh1]

I have a rate difference of $10 between Alamo standard and National Exec aisle. We do fit in a car as I rent what I need but I'm really thinking of taking National although its $10 more in the hopes to see a minivan... isn't it sad LOL I will miss my minivan while on vacation with my girls. I just can't justify the cost of a minivan when we fit in a car. We're only arriving Oct 31 but I truly hope to see a minivan. Someone gave me hope a few posts back, how often to do you see then in exec aisle especially a Wednesday afternoon?

Hard to say, but, they do show up during busy times on both the exec. and regular EA. Personally, I would spend the extra 10.00 on the National ressie and ask if you can have a minivan. Sometimes they let you, but, you have to ask. We were told at the beginning of the shift what we could allow to be taken from other rows. Often mini vans were allowed.
They also show up on the full size row at Alamo, that is where you will be selecting your "standard" vehicle from as they do not have a standard row at Alamo at MCO.

 

[nacho113]

I truly hope to see a minivan. Someone gave me hope a few posts back, how often to do you see then in exec aisle especially a Wednesday afternoon?

In the past 10 years or so, we have notice a pattern with the vehicles on the aisle. When we travel in January and February, it seems that almost everything on the aisle is a mini-van or SUV (not a lot of families on the flights at this time of the year so I guess there is a surplus of these "family haulin" type vehicles). Conversely, when we arrive in Orlando in the summer months (June, July, August) there never seems to be any mini-vans or even SUVs on the aisle. I would guess that the family groups book the bigger vehicles to haul the whole gang around. That's my take on it anyway.

We're leaving in 5 days, never been there in prime hurricane season before. I wonder what the mix will be like on the aisle at this time of the year. Hoping for something sporty since I'm going with a buddy this time, DW is sitting this one out.