Sharon at Fidelity is Great

[wordwitt]

I just put an offer in with Sharon on HH (no answer yet from seller), but she was genuinely happy for me about my little BWV contract that was just sent to ROFR, even though I purchased through another agency (TSS). BTW, I have just as many good things to say about Jason at TSS. Made an offer one day. Scanned and emailed our paperwork the next business day (yesterday), and within 30 minutes of sending it was notified it had been sent to Disney. Today, contacted by Magic Vacation Title re: escrow/closing instructions (assuming Disney doesn't exercise ROFR).

 

[dbs1228]

After reading this thread it got me thinking - I had called Fidelity about a contract that was just listed (did not talk to Sharon) and I was told that the contract had an offer on it but it had not been excepted as of yet - I told her I was interested in the contract and would offer full asking price. I then said "I assume that right now a full offer is what is out there because it is a good deal" she said "well I really cannot say but I think there is a good chance the sellers will not take the offer so let me take you name and number and if sellers do not accept I will give you a call" I thought that was strange considering if I was the seller and had not yet accepted an offer and another offer came in I would want to know about it. I never got a call back so after day 2 I called back and was told the contract was sold.

 

[nkosiek]

After reading this thread it got me thinking - I had called Fidelity about a contract that was just listed (did not talk to Sharon) and I was told that the contract had an offer on it but it had not been excepted as of yet - I told her I was interested in the contract and would offer full asking price. I then said "I assume that right now a full offer is what is out there because it is a good deal" she said "well I really cannot say but I think there is a good chance the sellers will not take the offer so let me take you name and number and if sellers do not accept I will give you a call" I thought that was strange considering if I was the seller and had not yet accepted an offer and another offer came in I would want to know about it. I never got a call back so after day 2 I called back and was told the contract was sold.

This is exactly what I've dealt with there too.

 

[quinnc19]

I have used Fidelity twice before and have been satisfied. However, I did not have a good experience with them this past week (but it did not involve Sharon). They did not get back to me about offers, even when I said I wanted to pursue additional contracts. I think they were swamped with offers and I was also told their contract person would be out most of the week. I did have a very good experience with the TSS and would definitely use them again. A contract would have to be incredible for me to consider Fidelity, especially since they added the $195 administrative fee.

Sharon might be great but it appears as though others could take a lesson. I understand that sellers might not get back right away on an offer, but the agent needs to do some work to move things along. I emailed someone over there in regards to where an offer stands and if there's no movement could they look at a few other listings and even though there were hours left in the business day, I got nothing in return. Someone needs customer service training.

 

[DVC Sue]

Sharon WAS great. We used her of all of our add on purchases and were extremely pleased.

 

[rojen]

Really depends on the day at Fidelity. Been through the process with them twice, and doing it again this week. Monday and Tuesday I was getting responses within minutes. Today, I've been sitting around all day waiting to hear back. They definitely work on their own schedule there.

 

[cseca]

I still can't get anybody to even call me back.
Sucks that they have the contracts I am interested in.
At least TSS has someone responding to my first email.

 

[GOOFY D]

After reading this thread it got me thinking - I had called Fidelity about a contract that was just listed (did not talk to Sharon) and I was told that the contract had an offer on it but it had not been excepted as of yet - I told her I was interested in the contract and would offer full asking price. I then said "I assume that right now a full offer is what is out there because it is a good deal" she said "well I really cannot say but I think there is a good chance the sellers will not take the offer so let me take you name and number and if sellers do not accept I will give you a call" I thought that was strange considering if I was the seller and had not yet accepted an offer and another offer came in I would want to know about it. I never got a call back so after day 2 I called back and was told the contract was sold.

I would think a full price offer should trump any other offer. Seems like a disservice to the seller not to inform them of a full price offer.

 

[TigBaby]

Hi! After reading posts about Sharon, and seeing a listing that I liked on Fidelity's website, I called the general 800 number and asked for Sharon. She called me back a few hours later, and I submitted my bid. That was last Thursday. On Monday morning, she called me back to say my offer was accepted. But she warned me that they are kind of understaffed right now, and it might take more than 2-3 days to get the contract emailed to me. Disappointing, but I appreciated her candor, and am now waiting patiently for my contract.

By the way, I purchased my last contract through Jamie at TTS...she is fabulous and I would highly recommend her and TTS. They just didn't have a contract that I could use.

 

[dbs1228]

Really depends on the day at Fidelity. Been through the process with them twice, and doing it again this week. Monday and Tuesday I was getting responses within minutes. Today, I've been sitting around all day waiting to hear back. They definitely work on their own schedule there.

I also know they update their website on Tuesdays and Thursdays so I bet right now Wed. and Fri they are swamped with fielding calls, getting offers and contacting sellers. They are for sure under staffed but it seems that is how they always operate!