I'm frustrated today because I just found out that DCL changed their policy on moving bookings with out notifying me.
I booked a cruise on Disney Fantasy back in May with the understanding that I could move the booking to Costco after. I did it this way because we are traveling with family and we wanted to get rooms close to our family, but not everyone in the family is a Costco member. The idea was to move the booking to Costco after we got our tax refund and then just pay the remainder of the trip. We got our refund yesterday and called today to get details on moving the booking, but DCL told me that their policy has changed, and now you have to move your booking with in 30 days of booking the trip. This policy was made in February and we were not notified. So now DCL is refusing to allow us to move our reservation.
I feel like this is dishonest at best and I'm really frustrated about it. DCL is unwilling to bend on this even though we explained what we intended to do when we booked the trip. Do anyone have any tips to get around this?
I booked a cruise on Disney Fantasy back in May with the understanding that I could move the booking to Costco after. I did it this way because we are traveling with family and we wanted to get rooms close to our family, but not everyone in the family is a Costco member. The idea was to move the booking to Costco after we got our tax refund and then just pay the remainder of the trip. We got our refund yesterday and called today to get details on moving the booking, but DCL told me that their policy has changed, and now you have to move your booking with in 30 days of booking the trip. This policy was made in February and we were not notified. So now DCL is refusing to allow us to move our reservation.
I feel like this is dishonest at best and I'm really frustrated about it. DCL is unwilling to bend on this even though we explained what we intended to do when we booked the trip. Do anyone have any tips to get around this?