gratefulfred
DIS Veteran
- Joined
- Mar 21, 2012
Rented two scooters from move it mobility to be waiting for us when we checked into Fort Wilderness at 8:30 am on sept 23. We were going to go to the MK for the day while our cabin was getting ready. We were on time but our scooters weren't there. We called move it mobility and the guy told us he was at the sheriffs office reporting that some of his scooters were stolen (he blamed apple for stealing them), we told him we had $360 worth of mk tickets and could only go this day because of our schedule, he said he would call us back. He didn't call us back, we ended up calling him back several times before he stopped taking our calls. The last time we spoke to him he told us he didn't understand why we were yelling at him. I told him its because we had been sitting in the car in a parking lot from 8:30am till now (it was 2:30pm) wasting the theme park tickets waiting for the scooters we had already paid for. The cms knew our situation and rushed mousekeeping to get us into our cabins, we were in the cabin a little before 3. We left move it mobility a voice mail telling them we gave up on them and to please refund our credit card and they never did, they tried to steal the money. We decided to try to salvage the evening and my wife and I took our dd and my mother in law using my father in laws wheelchair to the mk we didn't get there till after 5, my father in law stayed back which really sucked he had never been there before and we know the next time we go back he will not be with us anymore,but we only had one chair and knew neither could make it to the rentals in the park, so move it mobility stole my daughters chance to go to the mk with her grandfather. I consider the whole day and all money for tickets a loss because we were only at the mk from a little after 5 till 9 and move it mobility didn't care. Called my credit card company when we got home and today they took the money back from move it mobility and credited my account so even though they wasted our disney tickets and stole priceless memories at least I got my money back from them. NEVER USE MOVE IT MOBILITY THEY ARE SCAMMERS AND SHOULD NOT BE IN BUSINESS