gogo
DIS Veteran
- Joined
- Aug 27, 2007
What could a CM at the airport possibly offer you? Are you referring to DME? I don't think they have a preferred seating section on the buses, which is the only thing they are concerned with.
As for the CMs at the Resort Check In, IMO they always try to provide the best possible customer service. 99.9% of the time they will be unfailingly courteous and try their very best to provide for your needs in a timely manner. THAT is good customer service.
A preferred room is a paid room upgrade. If you want an upgrade, then be prepared to pay for it. When a free upgrade happens it is usually because of operational requirements at the resort that day, not because they liked the look of your pearly whites. (Just like the airlines- when was the last time you got a free upgrade to first class just by asking?). I have never ever heard of a resort giving away park tickets. And fast passes are free to everyone.
If the success of your vacation depends on the ability to score freebies, then perhaps Vegas would be a more desirable destination for you.
I don't think the OP suggested that they needed freebies to enjoy their vacation. I understand the OP's question. And, in my opinion, I think its okay to ask for things such as a better room location, etc. I don't think you should expect it but what is the harm in asking?
OP, I don't think Disney is like other locations/resorts when it comes to getting upgrades as others have stated but you had a legitimate question. Not sure why some responses have to have a dig