Censorship on Disney.com?

[CandyMandy]

This whole discussion just reminds me why most corporate Facebook pages are a complete waste of time. Commercial enterprises don't come into social networks wanting to engage people in meaningful, open discussion. They want a billboard they control, only allowing superficial "thumbs up" reaction to whatever product or service agenda they are promoting.

 

[arthuruscg]

Disney is a company out to make a profit. They may look cute and cuddly at WDW with sweet princesses who hug little kids and the giant furry animals that walk around but they don't do it as an act of charity or out of the goodness of their hearts. They do it to make loads of money. They aren't going to put up criticism of their brand on their website because they don't have to and how is it going to help them make money?

That is why sites like Amazon are wining the online war. Amazon encourages all feed back, this allows it's customers to make informed decisions and provides for transparency.

It is obvious when a company's website are censoring the customer's postings. The censorship to me is a big red flag that something is wrong with their products and they are trying to hid it rather then using customer feed back to improve their products.

WDW is receiving feed back that customer want better coffee. And they are also receive negative feed back on inclusion of Starbucks. Maybe WDW should take a step back and using customer input, modify their implantation. Perhaps a better method would be to change Venders at the beverage centers from Nescafe to Starbucks or to a better coffee like Seattle's Best.

 

[tjkraz]

That is why sites like Amazon are wining the online war. Amazon encourages all feed back, this allows it's customers to make informed decisions and provides for transparency.

That's a very flawed analogy.

Disney is a manufacturer / content creator. Amazon is simply a retail vendor who sells other manufacturers' products. Amazon doesn't care which brand of wireless router, laptop or TV its customers buy because they carry 'em all.

There are still avenues to communicate with Disney. They see all of the comments people submit to the Parks Blog. But it's not reasonable to expect Disney to give customers a forum to publicly air their grievances.

It may smack of censorship but I don't see where Disney has anything to gain by allowing overly critical comments to be posted. Millions of people have touching, personal stories of memories made at the Main Street Bakery, Toon Town or Test Track. But if Disney allowed the public to dictate theme park development, progress would grind to a halt.