We were there on 8/19, and oh my were we disappointed.
We stayed at BLT on our last 3 trips, and loved getting to go up to the lounge. My DH and I could sit and have a drink and watch Wishes together, and a couple of times we brought our kids up to do the same. It was magical to sit up there in the dimmed lights with the music pumped in....
Cut to last week. No magic anymore. Granted, we were staying at AKV, not BLT. It was chaos. Way too crowded. A group of people had let their kids put their toys everywhere, and allowed them to jump all over the large round ottoman in the middle of the room. When the Wishes music finally started (it was raining so it started a little late) I couldn't even hear it. I had to go outside. So much for the drink I had just paid for. With six of us up there, paying for drinks whether alcoholic or not, it just wasn't worth it.
It just broke my heart, and is now confusing me! We were missing BLT all week, though we loved AKV, partly because of TOTWL. Now I'm not so sure all those points are worth it. Watching Wishes from Main St. was about the same experience. Even though I wouldn't have benefitted from it this trip, I think they need to re-evaluate the procedures up there.
Not sure what the answer is, but I really don't think this is working.