Just back from a short stay at the Poly. Two nights prior to our cruise.
Very disappointed. Room was FILTHY. Called housekeeping. They apologized and came in and dusted and vacuumed.
Daybed had so much sand on it..it bounced when you brushed your hand across it. Thought at first I had sat in cookie crumbs or something. Opened blinds to notice that the wood frame on the couch hadn't been dusted in a LONG time, because we could literally write our initals in it..or rather.."clean me". Also the night stand and Ipod dock/radio equally as dusty. Really had us thinking about what else hasn't been cleaned in a while.
While apologetic about the room and they did clean it, later that night we found the sink didn't drain, and the bathroom door had the paint peeling off it, and the hinges were rusted!
Really? even with an AP discount the room was $400(when you add the taxes in) a night! Give me a break. My local Holiday Inn wouldn't keep a room like that, and they charge $139.
Mind you..I am a huge Poly fan. Have stayed there several times. Requested a specific building and room number. It wasn't available and they placed us down the hall. Figured it wouldn't be a big deal. We were wrong.
I might also add..I really don't care for the renovations to the quiet pool. We request Tokelau and particulary enjoy the proximity (and view) of the pool. With the renovation making it all of 3'9"...it is attracting A LOT more of the little tykes. I personally liked when it had a deep end that was roped off. You could really swim..not stand in the pool. Also kept the little kids out of that end of the pool. Volcano pool was like cannon ball city..so we opted for the quiet pool, and it wasn't much better. Maybe it has something to do with the pool hopping? I can't be sure. All I know is that I've read many reviews of the Poly that vary greatly. My experience up to now has always been positive. For quite some time, we wouldn't go near the place because it was dark..and mildew smelling. We deciced a few years back to give it another go, and were pleasantly surprised. It was then our resort of choice.
NOT..anymore. While the issues with housekeeping could be resolved with a phone call, and a re-cleaning of the room. The peeling paint, and rusted hinges, broken toilet seat and clogged drain...that's something entirely different. I'm sorry, but for that kind of money I don't think I should have to call housekeeping to have the re-clean the room. For the bucks they are getting for this resort, this simply shouldn't happen. There is something going on in this resort. It's as if they just don't care. They are charging five star rates..but it's NO WHERE near being a five star resort.