Good grief, I am not the statistic for Disney, just sharing my particular experiences. I really think some of you read way too much into these discussions.
I appreciate you sharing your experience. I wish my luck was as good as yours has been! I have owned DVC since 2007 and have no intentions of selling. I do get very frustrated when I walk into a room with my family and have dirty rooms with significant damage and lack of proper maintenance. This is not what makes the Disney name so popular! I think those who experience problems need to voice their concerns and make it known that this will not be tolerated. I've seen issues with Disney in the past (resorts, parks)where many guests would complain about the same issues. Eventually, Disney wants to maintain their good reputation and will fix it. This is changing the focus away from the resorts but Disneyland suffered a decline in upkeep and maintenance back when Paul Pressler was in charge. Not only did Pressler allow the Park to fall into disrepair, he was allowing classic attractions like the Submarine Voyage, Country Bears, People Movers to be shut down. Pressler was aiming at profits through merchandising which failed and caused him to be removed. As a result, many people wrote complaints into guest relations and he was eventually replaced by Matt Ouimet who immediately addressed these issues. Maybe all of the issues in the DVC resorts played a role in the removal of Jim Lewis. Let's hope Claire Bilby recognizes and resolves these issues soon.