Is anyone else not able to get a response from DU

[Texas Disney Fan]

Is anyone else having a hard time getting Dreams Unlimited to respond to emails? I rebooked while onboard about a month ago. DCL recorded Dreams Unlimited as my TA for the booking. I have not received anything from DU even after sending two emails.

 

[disneydreamer82]

That's unusual I have been in contact with Tammy from DU over the past few days, even though Kelsie is my assigned agent. I believe Tammy said Kelsie was out of town at the time, so maybe they are just backed up. When was the last time you sent an email?

 

[twindaddy]

I have emailed Tammy and Tracey within the last week and they both responded within minutes, maybe drop a note to John so he can take a look?

 

[bbn1122]

I just saw that the are in Hawaii at Aulani. The have a live pix from there. I just looked at their photos. So, maybe they are short staffed right now.....

 

[tripodjw]

I was told by Kelsie a couple of months back that DCL was not transferring onboard reservation info to them very promptly which may explain why you'd originally heard nothing from DU about your onboard ressie.

 

[cass'mom]

I just saw that the are in Hawaii at Aulani. The have a live pix from there. I just looked at their photos. So, maybe they are short staffed right now.....

This may explain why I haven't received a quote back from them. I, like the OP, haven't had any response. I've been waiting a few days now and was wondering if I should try somewhere else... Does it normally take 3 days to get a quote back from DU?

 

[onecoolpilot]

Not usually, they're pretty on top of it. After we got back, I hadn't heard anything, so I sent them an email with my name and the sail dates of the new bookings, and they replied back and added the reservations to their system.

 

[MinnesotaMouseketeers]

I just saw that the are in Hawaii at Aulani. The have a live pix from there. I just looked at their photos. So, maybe they are short staffed right now.....

I am a huge fan of DU but, this should not be used as an excuse by DU for not responding promptly. As another poster suggested; get hold of John. He seems to be great in getting things fixed.

If it's DCL not getting it transferred right away, I would be upset with them. It should move quicker from them also.

 

[Kelsie]

Hi Everyone!

Unfortunately Disney is TERRIBLE at informing us of onboard bookings. We've tried everything but we still have a huge issue with this. Believe me, I am still working on it

Please email me at DCL.Reservations@DreamsUnlimitedTravel.com and I will be happy to assist you.

Also, if anyone else booked onboard and haven't heard from us, please let me know.

Kelsie

 

[Texas Disney Fan]

Hi Everyone!

Unfortunately Disney is TERRIBLE at informing us of onboard bookings. We've tried everything but we still have a huge issue with this. Believe me, I am still working on it

Please email me at DCL.Reservations@DreamsUnlimitedTravel.com and I will be happy to assist you.

Also, if anyone else booked onboard and haven't heard from us, please let me know.

Kelsie

Thanks. I just sent the email.

Fran

 

[Kelsie]

Thanks. I just sent the email.

Fran

Hi Fran,

I received your email. I did respond to you back on the 7th (I forwarded that also) so there may be an issue with your spam blocker.

Please let me know if you received the last 2 emails I just sent.

Thanks
Kelsie

 

[Texas Disney Fan]

Kelsie - I just sent you a PM.

I did not realize you were a webmaster or I would have sent a PM to begin with. I know something had to be up. Thanks for all of your help and you can close this thread if you would like.

 

[Kelsie]

Kelsie - I just sent you a PM.

I did not realize you were a webmaster or I would have sent a PM to begin with. I know something had to be up. Thanks for all of your help and you can close this thread if you would like.

Hi Fran,

It's no problem at all! We can't fix an issue if we aren't aware of it.

Hopefully you've received everything now.

Kelsie

 

[Texas Disney Fan]

Hi Fran,

It's no problem at all! We can't fix an issue if we aren't aware of it.

Hopefully you've received everything now.

Kelsie

You have always provided great and prompt reponses. We got everything. Thanks again.