Is anyone else not able to get a response from DU

Discussion in 'Disney Cruise Line Forum' started by Texas Disney Fan, Jul 12, 2011.

  1. Texas Disney Fan

    Texas Disney Fan DIS Veteran

    Joined:
    Jan 7, 2008
    Messages:
    714
    Is anyone else having a hard time getting Dreams Unlimited to respond to emails? I rebooked while onboard about a month ago. DCL recorded Dreams Unlimited as my TA for the booking. I have not received anything from DU even after sending two emails. :confused:
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. disneydreamer82

    disneydreamer82 DIS Veteran

    Joined:
    May 5, 2009
    Messages:
    1,218
    That's unusual:confused3 I have been in contact with Tammy from DU over the past few days, even though Kelsie is my assigned agent. I believe Tammy said Kelsie was out of town at the time, so maybe they are just backed up. When was the last time you sent an email?
     
  4. twindaddy

    twindaddy DIS Veteran

    Joined:
    Aug 11, 2010
    Messages:
    1,037
    I have emailed Tammy and Tracey within the last week and they both responded within minutes, maybe drop a note to John so he can take a look?
     
  5. bbn1122

    bbn1122 DIS Veteran

    Joined:
    Oct 4, 2009
    Messages:
    1,564
    I just saw that the are in Hawaii at Aulani. The have a live pix from there. I just looked at their photos. So, maybe they are short staffed right now.....
     
  6. tripodjw

    tripodjw DIS Veteran

    Joined:
    Sep 28, 2007
    Messages:
    724
    I was told by Kelsie a couple of months back that DCL was not transferring onboard reservation info to them very promptly which may explain why you'd originally heard nothing from DU about your onboard ressie.
     
  7. cass'mom

    cass'mom Mouseketeer

    Joined:
    Jul 20, 2002
    Messages:
    372

    This may explain why I haven't received a quote back from them. I, like the OP, haven't had any response. I've been waiting a few days now and was wondering if I should try somewhere else... Does it normally take 3 days to get a quote back from DU?
     
  8. onecoolpilot

    onecoolpilot Mouseketeer

    Joined:
    Nov 1, 2010
    Messages:
    350
    Not usually, they're pretty on top of it. After we got back, I hadn't heard anything, so I sent them an email with my name and the sail dates of the new bookings, and they replied back and added the reservations to their system.
     
  9. MinnesotaMouseketeers

    MinnesotaMouseketeers DIS Veteran

    Joined:
    Oct 25, 1999
    Messages:
    2,114
    I am a huge fan of DU but, this should not be used as an excuse by DU for not responding promptly. As another poster suggested; get hold of John. He seems to be great in getting things fixed.

    If it's DCL not getting it transferred right away, I would be upset with them. It should move quicker from them also.
     
  10. Kelsie

    Kelsie Administrator Administrator

    Joined:
    Aug 13, 1999
    Messages:
    4,910
    Hi Everyone!

    Unfortunately Disney is TERRIBLE at informing us of onboard bookings. :( We've tried everything but we still have a huge issue with this. Believe me, I am still working on it ;)

    Please email me at DCL.Reservations@DreamsUnlimitedTravel.com and I will be happy to assist you.

    Also, if anyone else booked onboard and haven't heard from us, please let me know. :)

    Kelsie
     
  11. Texas Disney Fan

    Texas Disney Fan DIS Veteran

    Joined:
    Jan 7, 2008
    Messages:
    714
    Thanks. I just sent the email.

    Fran
     
  12. Kelsie

    Kelsie Administrator Administrator

    Joined:
    Aug 13, 1999
    Messages:
    4,910
    Hi Fran,

    I received your email. I did respond to you back on the 7th (I forwarded that also) so there may be an issue with your spam blocker.

    Please let me know if you received the last 2 emails I just sent. :)

    Thanks
    Kelsie
     
  13. Texas Disney Fan

    Texas Disney Fan DIS Veteran

    Joined:
    Jan 7, 2008
    Messages:
    714
    Kelsie - I just sent you a PM.

    I did not realize you were a webmaster or I would have sent a PM to begin with. I know something had to be up. Thanks for all of your help and you can close this thread if you would like.
     
  14. Kelsie

    Kelsie Administrator Administrator

    Joined:
    Aug 13, 1999
    Messages:
    4,910
    Hi Fran,

    It's no problem at all! We can't fix an issue if we aren't aware of it.

    Hopefully you've received everything now. :)

    Kelsie
     
  15. Texas Disney Fan

    Texas Disney Fan DIS Veteran

    Joined:
    Jan 7, 2008
    Messages:
    714
    You have always provided great and prompt reponses. We got everything. Thanks again.
     

Share This Page