brunette8706
DIS Veteran
- Joined
- Apr 5, 2004
Some of you should check out websites that are message boards for employees who work in theme parks. I work in a customer service environment and am no stranger to abusive customers. And some of those horror stories are so mean and ugly that I wonder if I will be able to hold my tongue if I run into any of the people who abuse CMs because they can get away with it. Seriously, read those boards and consider what they go through before you hurl abuse at them. In one instance, a guest knocked a CM down because she told him his kid was too short to get on one of the rides. I hope, later in life, that his kid gives him a piece of his mind for putting his life in danger just to "push his weight around." Some of those guests should be spending time in a military school. Society has continued its sad downward spiral towards social anarchy.
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No one should endure any type of abuse from a guest, zero zip. But I have seen CM's that were just not interested in helping/assisting other guest(s) etc. As if they do NOT want to be there. To be a CM at WDW one of the requirements is to deal with guests/public. That means screaming kids, stressed out adults etc. CM's should know that they will be in the public eye dealing with millions of people every year. Screaming children, and stressed out adults should be a given. But as the poster earlier stated above, that valet parking people just did not have any interest at all helping her husband with her motorized scooter it's disturbing to say the least. I'm sure those scooters weigh a couple hundred pounds! But for a couple of young guys just standing around doing nothing but watch the husband struggle with the scooter is rather bothersome. I ran into several CM's that were just not interested in giving me a breakfast oatmeal at the WL. I also have had CM's that just were mediocre at best as our waitress. Of course I do notice a lot of great CM's that do go that extra mile. Maybe CM's need to be trained more throughly on how to handle stressful parents, and crying children...
Brunette