artsvdo
Earning My Ears
- Joined
- Mar 17, 2010
We have been DVC members since 2005 and live in California. We purchased membership solely for making reservations at the resorts at Disneyland. We have enjoyed using our points once for a villa at Saratoga Springs (our Home resort) in Florida in 2007.
Up to the beginning of this year, we really enjoyed our DVC membership.
Our membership simply worked for us and was great!
In February of this year, we tried to make a reservation at the Villas at Grand Californian for June 2010, which of course was booked (there is only 50 units available). We then tried to make a reservation at the Grand California, which we learned at the time, was no longer an option.
Of course we realize that we failed to read the fine print on last years point charts.
And worse, we can't even book a room at the Disneyland Hotel with Concierge anymore. Just Premium and Standard view rooms.
So like any good DVC member would do, we complained to our guide.
Our guide acted like he knew nothing of the changes. He asked us to email him our concerns so he could show them to his leaders. Our guide also referred us to a Quality Assurance Representative.
When the QAR called us back the next day, he mainly listened to our complaints.
Our main question to our reps was this:
How is our membership better today than it was when we purchased it in 2005?
So far they haven't answered this.
And we now know, thanks to this GREAT forum, that its going to get worse for us. We may or will be facing a $95 charge to stay at Disneyland Hotel and Paradise Pier.
So my questions to the Forum membership are this:
1. Even though our DVC Guide and the QAR acted like they knew nothing of these pending changes, did they?
2. Is selling our membership an option? We have a 300 points at SS and owe less than 25% on the loan we took out.
Well, thanks for listening!
Up to the beginning of this year, we really enjoyed our DVC membership.
Our membership simply worked for us and was great!
In February of this year, we tried to make a reservation at the Villas at Grand Californian for June 2010, which of course was booked (there is only 50 units available). We then tried to make a reservation at the Grand California, which we learned at the time, was no longer an option.
Of course we realize that we failed to read the fine print on last years point charts.
And worse, we can't even book a room at the Disneyland Hotel with Concierge anymore. Just Premium and Standard view rooms.
So like any good DVC member would do, we complained to our guide.
Our guide acted like he knew nothing of the changes. He asked us to email him our concerns so he could show them to his leaders. Our guide also referred us to a Quality Assurance Representative.
When the QAR called us back the next day, he mainly listened to our complaints.
Our main question to our reps was this:
How is our membership better today than it was when we purchased it in 2005?
So far they haven't answered this.
And we now know, thanks to this GREAT forum, that its going to get worse for us. We may or will be facing a $95 charge to stay at Disneyland Hotel and Paradise Pier.
So my questions to the Forum membership are this:
1. Even though our DVC Guide and the QAR acted like they knew nothing of these pending changes, did they?
2. Is selling our membership an option? We have a 300 points at SS and owe less than 25% on the loan we took out.
Well, thanks for listening!