As it neared lunch time, I had an ADR for Prime Time but I was getting out of Muppets and realized I hadn't had Mama Melrose in a long time (10 years or so) and thought, why not?
I walked in & was seated in about 10 minutes at a 4 top in the back part of the restuarant.
This is where I believe the service just wasn't there. It took about 15 minutes until my server came to my table, realized I was solo & on a dining plan & huffed! Looking back, I should have just left but for some reason I didn't.
I ordered my lemonade & with the 15 minutes it took her to show up to my table obviously I had picked out what I wanted to order. She wanted everything, including dessert & wasn't accepting that I wasn't sure what I was in the mood for yet. Yeah...
5 minutes later she returns with the bread & the drink.
She did mention she could get butter if I wanted but eh - I like Olive Oil better anyway.
After about 20 minutes, I'm served
Caesar Salad - with crisp romaine lettuce, Caesar dressing and crostini $5.49
This was very good. However, my experience was this was muffled by after taking one single bite - my server came by and plopped my entree on the table.
I was a bit miffed and said something to her like "woah, where is the pacing here?"
To which I got a confused look & a response "Oh I guess you want me to hold it back then?"
"I don't want food that has been under a heating lamp for the 10 or so minutes it will take me to enjoy my salad"
and she walked back off with the entree.
As soon as I took the last bite of salad, another server brought out the pizza which with the consistancy of the cheese I could tell it was the same one brought to me earlier.
Grilled Pepperoni Flatbread - with Bell Peppers and sweet Onions $11.99
Needless to say, I did not enjoy this. Partly from the my experience in the restaurant since I walked in & partly b/c the cheese was not freshly melted.
One slice in, my dessert was served & I gave up handed her my DxDP card & she mentioned needing ot have the tip written down to charge, I looked at her and said I'm not going to room charge that. And she huffed on back.
Mama's Tiramisu $5.99
This was tasty yes but this place had left a sour note in my mouth by this point & I was done. While I enjoyed my Caesar Sald & the Tiramisu - the service sucked. Thus this restuarant as a whole gets:
As I will not return.
I did leave her a $1 cash tip so she was aware I knew I should tip but she didn't really deserve much. No other restuarant made me feel like I was an annoyance to eating there & tried to rush me out the door after waiting so long to get service in the first place.