WestJet!

[Wazzo]

Hello!!

I was shocked to find out that a recent WestJet rate is cheaper than anything I can find out of Syracuse. Out of Montreal, it was $99 both ways, but when I went to book the next day, one leg went up to $139 while the return leg stayed at $99. Is there a chance that it will go back down to $99? Or should I just BOOK it??

Thanks!

 

[chasbos]

I always say if you are happy with the rate - book it! Now did you go right to the end of pricing and get the total with taxes? That makes a big difference.

There were flights from Toronto for $29 each way and when the taxes were added it was still $100 for than flying from Buffalo.

But now the exchange rate is more in the Canadian airports favour - so it is all about doing the math and booking with what you are happy with.

 

[Wazzo]

I always say if you are happy with the rate - book it! Now did you go right to the end of pricing and get the total with taxes? That makes a big difference.

There were flights from Toronto for $29 each way and when the taxes were added it was still $100 for than flying from Buffalo.

But now the exchange rate is more in the Canadian airports favour - so it is all about doing the math and booking with what you are happy with.

Yes, the total price was a good one. I think it's not necessarily a good price, it's just that the Syracuse prices aren't as good as they usually are!

You're right, I'd rather pay in CDN dollars, and we also have people we can stay with in Montreal. If we go out of the US, we have to pay for a hotel the night before and to pay for parking the whole time we're gone!

 

[tigercat]

If you see a good price on West Jet site book it. The prices seem to go higher and higher the more you wait.
tigercat

 

[Wazzo]

Okay, so I booked it yesterday!

And today it went back down...

I called WestJet to ask for the credit, but they charge you to change the file, so it would have ended up costing me $30. No fair!

Everytime I see those WJ commercials, I always think they are badly done... there is NO way any company can live up to those ads. You know, the ones where the WJ employee follows you to your board meeting to order the sushi and make sure your PowerPoint presentation goes smoothly?

So, here is our conversation:

ME: "So, even though WestJet cares, you don't care enough about this?"

WJ Lady: "No, that's just the way their policy is."

ME: "'They?' Aren't you supposed to be a WJ owner?" (again from those stupid commercials!)

WJ: "Yes, but... While you're on the phone may I take the time to update your file?" [blah, blah, update] "...is there anything else I can help you with today?"

ME: "Sure, can you provide me with an address to write to about this? And your name again??"


I may not have got results, but it felt GOOD! Thanks for listening to me rant!!!

 

[minnie56]

I am flying WJ for the 1st time next Sunday..I hope they do better than they treated you! I always say-you don't get a 2nd chance at a 1st impression, and unfortunately, this will jade how you feel about them.

My DH HATES WJ and refuses to fly them. No 2nd chances with him!

 

[chasbos]

I am sorry you did not get the price you wanted - but they are very clear in their bookings and they do not give you a credit if the price goes down. You have to book Southwest if you want no hassle credits.

I am wondering why people think they are entitled to a credit if the price goes down after you booked it already? Would you like it if they increased your fare because they upped the price the next day?

What about cars - do you expect to get a credit when you buy a new car and a week later they come out with extra buyer incentives?

The WJ agent was just doing their job.

 

[calgarygary]

I am not a huge fan of westjet and one of my worst flights ever was on them. However, I will give them kudos for at least paying attention to their feedback from the westjet website. I left negative feedback there and received an email response the next day. Many companies could learn from them in how to deal with complaints.

 

[Wazzo]

I am sorry you did not get the price you wanted - but they are very clear in their bookings and they do not give you a credit if the price goes down. You have to book Southwest if you want no hassle credits.

I am wondering why people think they are entitled to a credit if the price goes down after you booked it already? Would you like it if they increased your fare because they upped the price the next day?

What about cars - do you expect to get a credit when you buy a new car and a week later they come out with extra buyer incentives?

The WJ agent was just doing their job.

I totally agree... it's just those damn commercials that make me expect the world from them. If they didn't have those commercials, I wouldn't be ranting!

 

[dis_guy]

An airline is an airline is...

I've flown WJ a bunch and they're nothing special. They're FAs sit with their feet up just as much as any others do. I've flown United, Air Canada, Qantas, Canadian, Wardair, is my age showing?

Anyway, the best service I ever got was with AC when I was a "regular" on their daily 5:35 pm YEG-YYZ run years ago. Simply because I got to know the cabin crew over time.

 

[chasbos]

Those commercials are so far fetched it is actually ridiculous to air them! You know the one where she sells his jet ski for more than his asking price - come on!

 

[Mr. & Mrs. Smith]

I am sorry you did not get the price you wanted - but they are very clear in their bookings and they do not give you a credit if the price goes down.

Exactly. What do you plan to say in your complaint letter exactly?

I totally agree... it's just those damn commercials that make me expect the world from them. If they didn't have those commercials, I wouldn't be ranting!

Riiiiight. And every time I buy a case of Coca Cola I expect to become an Olympic champion.

 

[Wazzo]

Those commercials are so far fetched it is actually ridiculous to air them! You know the one where she sells his jet ski for more than his asking price - come on!

That's what I'm getting at... SO true!

Exactly. What do you plan to say in your complaint letter exactly?

Aw, c'mon! You've gotta see what I mean here! I was just employing some tongue-in-cheek humour on the phone (and I thought here - oops!) to let them know that I really don't love their "exaggerated advertising"!

Riiiiight. And every time I buy a case of Coca Cola I expect to become an Olympic champion.

And besides, to me, a promise with regards to product performance is more of a buyer beware flag than a promise in customer service. I really appreciate it when people with a role in customer service spread the LOVE!!!

 

[Wazzo]

My DH HATES WJ and refuses to fly them. No 2nd chances with him!

Uh oh, what happened??

 

[cdotla]

So, here is our conversation:

ME: "So, even though WestJet cares, you don't care enough about this?"

WJ Lady: "No, that's just the way their policy is."

ME: "'They?' Aren't you supposed to be a WJ owner?" (again from those stupid commercials!)

WJ: "Yes, but... While you're on the phone may I take the time to update your file?" [blah, blah, update] "...is there anything else I can help you with today?"

ME: "Sure, can you provide me with an address to write to about this? And your name again??"


I may not have got results, but it felt GOOD! Thanks for listening to me rant!!!

Too funny!!!! So true!

FYI - in your post you indicate that you had purchased the tickets the day before you called for a refund of the fare difference.

Under West Jet (and Air Canada) regulations, you would have had a 24 hour period in which to cancel your reservation for a complete, full refund. This is not widely advertised by either WJ or AC, but completely true.

So...if your fare went down lower within 24 hours they should have advised you that you could have rebooked and then cancelled the original booking for a complete refund.

In light of this, I would continue to rattle their chains!

 

[cdotla]

I am sorry you did not get the price you wanted - but they are very clear in their bookings and they do not give you a credit if the price goes down. You have to book Southwest if you want no hassle credits.

I am wondering why people think they are entitled to a credit if the price goes down after you booked it already? Would you like it if they increased your fare because they upped the price the next day?

What about cars - do you expect to get a credit when you buy a new car and a week later they come out with extra buyer incentives?

The WJ agent was just doing their job.

Because her post said it went down within 24 hours. WJ policy is that any ticket can be fully cancelled and refunded within 24 hours. The agent should have told her that.

 

[Mr. & Mrs. Smith]

Because her post said it went down within 24 hours. WJ policy is that any ticket can be fully cancelled and refunded within 24 hours. The agent should have told her that.

I have a feeling that the "24 hours" was just a guesstimate on the OP's part.

 

[mtmbyck]

Don't waste energy stressing! Enjoy the fact that you got a deal and are flying with a Canadian Carrier. I paid $400 each US for 5 of us flying out of Buffalo on Jet Blue in March! UGH! I'm thankful I booked and paid for it back in August when the rates were better!

I understand the principle but sometimes it is easier to let it go.

 

[Wazzo]

I have a feeling that the "24 hours" was just a guesstimate on the OP's part.

Actually, it was definitely within 24 hours.

Don't waste energy stressing! Enjoy the fact that you got a deal and are flying with a Canadian Carrier. I paid $400 each US for 5 of us flying out of Buffalo on Jet Blue in March! UGH! I'm thankful I booked and paid for it back in August when the rates were better!

I understand the principle but sometimes it is easier to let it go.

Agreed!!

 

[grantclaire]

Hi We have flown WJ many times, they are a nofrills airline. I have found they have very good customer service. I too have emailed them and have received prompt response. I am flying with them again in March. I believe the cancellation policy states same day cancellation not 24hrs. Does not hurt to ask! WJ fares do seem to change alot. The airline portion of vacations can be the most frustrating part.