YNAB4 & CloudSync

[princesspwrhr]

Over the years I've picked up on the fact that several people here use (and like) YNAB. I just downloaded v4 last night and got it all set up. This morning I downloaded the app (and the dropbox app) and have had nothing but trouble attempting to sync the app. I consistently get the message "Woops! It doesn't look like you have any budgets set up for CloudSync. Have you set up Cloud Sync on the Desktop? Are you signed in to the same Dropbox account?"

The answer to the above is yes. I have logged out and into each program on each device, I have rebooted each device. I have uninstalled and reinstalled DropBox. I have "link(ed) a computer", I have added the backup files to my desktop DropBox. The YNAB back up file shows in my DropBox App, the phone, and the YNAB app show up as linked to the program- I really can't figure out what else to do- does anyone have an idea?

 

[rachelsmom97]

I would suggest you contact YNAB support from their webpage. They are very helpful at troubleshooting problems. Also YNAB has their own forums - you may want to post there as someone may be able to help you.

We have been using the program for 10 months now and love it. I did have a few questions when we started, and between the support, forum and free webinars I was able to get up and running quickly.

Good luck!

 

[princesspwrhr]

Thanks,
I had put in a service request after typing here. I didn't find the answer on their forums either. The tech who responded to me was extremely friendly, but nothing we tried seemed to work. I ended up completely uninstalling everything (again) and restoring a disk image w/o either YNAB or DropBox and then it worked. Still not sure what the hiccup was, but it's all good now.